Consumer Loan Servicing Specialist

The primary purpose of this position is to maintain the integrity of Ents consumer loan portfolio through quality control and by providing superior service when fulfilling requests; enhancing member satisfaction resulting in loan retention and future loan growth. This is accomplished through the utilization of comprehensive lending knowledge and by focusing efforts on attention to detail and time management. This position plays an active role in file maintenance issues within the host system and by reporting loan document exceptions to the appropriate management team for resolution; ensuring compliance with Ents internal policies and procedures as well as Federal and State regulations.

Essential Functions

• Responsible for assisting members on the phone queue or through other means with collateral protection insurance inquiries total loss claims GAP claims product addons product cancellations posting product claim payments nightly balancing for department credit verifications consent to remove forms responding to Online Banking secure messages for the department responding to incoming emails coupon orders sort and distribute mail on same day it is received thorough understanding of document storage technologies pertaining to member loans to include Consumer Real Estate.
• Responsible for servicing all consumer real estate loans through the phone queue or other means with duties including recording deeds of trust and releases electronically providing payoff statements posting payoff checks HELOC check orders and facilitating the insurance claim process.
• Perform quality control which includes imaging loan packets for electronic storage verifying signatures and presence of all required documents reviewing documents for accuracy and making corrections as needed.
• Maintain the consumer lending file room.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent
• 3 years combined financial services customer service consumer lending or mortgage lending experience required to include at least:
• 2 years of either consumer or mortgage lending experience required

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example a requirement of a bachelors degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a masters degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Working knowledge of Consumer Lending business terminology required loan documents and process flow
• Comprehensive knowledge of industry relevant programs and their application such GAP/ MBP etc.
• Ability to read and understand documents such as appraisals
• Organized detail oriented flexible and able to multitask in an everchanging environment
• Display positive professional demeanor and work independently with little supervision
• Selfmotivated
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union
• Effective verbal and written communication skills
• Analytical and mathematical skills
• Intermediate competency with Microsoft Word and Excel or similar programs
• (preferred) Symitar experience

Certifications Required:

• None

Environmental Physical and Psychological Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Frequently
• Lifting Rarely 40 Lbs)
• Carrying Rarely
• Pushing Rarely
• Pulling Rarely
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Occasionally
• Talking Frequently
• Hearing Frequently
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Occasionally
• Noises louder than normal speaking volume Occasionally
• Temperature Changes Rarely
• Atmospheric Conditions Rarely

Additional Information :

The pay range for this position is: $23.36 to $25.82 per Hour (S12

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including:
 

• Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
• 401(k): 3 automatic contribution after three months plus up to 6 matching.
• Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home car and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 04/16/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)