Senior Commercial System Specialist
Senior Commercial System Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
- System Implementation & Management:
- Deploy and maintain advanced systems that improve commercial operations.
- Enhance customer acquisition order management fulfilment activation and sales processes.
- Develop selfservice functionalities and integrate thirdparty applications for improved efficiency.
- Ensure seamless system integration across departments to maintain data accuracy and workflow consistency.
- Process Optimisation & Efficiency:
- Assess and improve workflows within commercial teams.
- Identify and implement opportunities for process enhancements.
- Develop detailed documentation including standard operating procedures (SOPs) for consistency and clarity.
- Drive initiatives to enhance productivity reduce operational costs and scale business functions effectively.
- Support & Enablement:
- Act as the primary point of contact for systemrelated issues providing expert guidance.
- Design and deliver training programs to empower teams with system knowledge and best practices.
- Maintain support resources such as guides FAQs and instructional materials.
- Implement change management strategies to support the successful adoption of new systems and processes.
- Operational Insights & Strategy:
- Ensure data accuracy and integrity across operational platforms.
- Analyse reports to extract insights that drive commercial performance improvements.
- Develop and implement solutions that enhance operational processes and efficiency.
- Collaboration & Innovation:
- Work closely with IT sales marketing and finance teams to ensure system alignment with business goals.
- Collaborate with stakeholders to anticipate future needs and implement scalable solutions.
- Foster an environment of continuous improvement and innovation.
Requirements:
- Bachelors Degree in Information Systems Business Administration or a related field.
- 8 years experience working on commercial systems
- Proven experience in system enablement process optimisation and commercial operations support.
- Strong knowledge of CRM ERP and other commercial tools.
- Excellent analytical and problemsolving skills.
- Ability to manage multiple projects and collaborate across departments.
- Strong communication skills with the ability to train and support diverse teams.
Required Experience:
Senior IC
Employment Type
Full-Time
