Customer Service Agent mwd - SCAN
Customer Service Agent mwd - SCAN
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Job Description
PERGOLUX is a rapidly growing ecommerce company in the Home & Garden sector that designs manufactures and sells Pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe Australia North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues youve come to the right place!
We make the dream possible. Be part of our dream team!
Tasks
- Professional advice and support for our customers via phone email and (video) chat
- Processing orders including all payment related topics etc
- Supporting customer for technical product and assembly questions.
- Resolving customer inquiries processing returns and complaints and verifying the accuracy and plausibility of issues.
- Coordinating and communicating with transport service providers to ensure smooth delivery processes.
- Data maintenance and process optimization to increase efficiency and service quality.
Requirements
- Fluently in a Scandinavian Language (C1 and good English skills (B1 to communicate confidently with our customers.
- Experience in customer service (at least 12 years) ideally in ecommerce or a similar industry.
- Strong communication skills along with a solutionoriented and empathetic working style.
Enjoyment of working in a dynamic team and a strong customer service mindset. - Good selforganization and time management skills to work efficiently.
- IT affinity and the ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts
- Residence in Frankfurt or the surrounding area
Benefits
- A dynamic international work environment in a rapidly growing company.
- Central office locations and a modern working environment.
- Hybrid work model 80 onsite 20 remote).
- Ergonomic workstations and modern laptops.
- Employee events (summer party Christmas party afterwork gatherings).
- Access to the corporate benefits portal and exclusive employee discounts on PERGOLUX products.
- Motivated and supportive colleagues who help each other.
- Strong focus on professional development and career growth opportunities.
- Free drinks and snacks in the office.
- Employee referral program with attractive bonuses.
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!
Employment Type
Full Time
