NJATCSU Business Analyst - Customer Service
NJATCSU Business Analyst - Customer Service
Posted on :
22-07-2025
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1 Vacancy
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Job Description
Need a Business Analyst with Analysis testing and customer service experience to work on multiple prioritized projects
Hybrid role requiring 2 days onsite 3 days remote (no exceptions)
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.
Responsibilities:
The BA will be responsible for the support of various Judiciary applications.
- The analyst will be expected to monitor the helpdesk accept helpdesk tickets analyze the problem reported and assist the user with a resolution in a timely manner.
- The analyst will be expected to document the issue and resolution test the application to replicate the issues reported and be able to understand Use Cases Business Requirements Documents User Stories Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized multitask take initiatives and be customer friendly.
Skills required:
- Experience with Business Analysis Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD FRD Use Cases User Stories Test Scripts etc.
- Ability to analyze complex business processes work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.
Required/Desired Skills
Skill Required /Desired Amount of Experience Experience as a Business Analysis Required 5 Years Experience with Customer Service/End User Support/Helpdesk Support. Required 5 Years Ability to analyze complex business processes work flows and assist the user with the issue and resolution. Required 3 Years Knowledge of various documentation including BRD FRD Use Cases User Stories Test Scripts etc. Required 5 Years Experience with Software Testing Required 5 Years 4 year college degree or equivalent study required. Required 4 Years
Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question2 Please list candidates email address HERE that will be used when submitting E-RTR. Question3 Do you agree to the maximum hourly Vendor Rate of $$$ (excluding the Efficiency Fee) Question4 Where is the candidate currently geographically located (City & State) Question5 Please provide link to LinkedIn profile if available. 
Hybrid role requiring 2 days onsite 3 days remote (no exceptions)
EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.
Responsibilities:
The BA will be responsible for the support of various Judiciary applications.
- The analyst will be expected to monitor the helpdesk accept helpdesk tickets analyze the problem reported and assist the user with a resolution in a timely manner.
- The analyst will be expected to document the issue and resolution test the application to replicate the issues reported and be able to understand Use Cases Business Requirements Documents User Stories Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized multitask take initiatives and be customer friendly.
Skills required:
- Experience with Business Analysis Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD FRD Use Cases User Stories Test Scripts etc.
- Ability to analyze complex business processes work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.
Required/Desired Skills
Questions
Employment Type
Full-time
Key Skills
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