EMEA Sales Operations Manager AWS
EMEA Sales Operations Manager AWS
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
The EMEA AWS Sales operations Manager is responsible for managing the operational of Ingram Micros AWS distribution and reseller programs across the region. This role ensures seamless partner enablement operational efficiency and alignment with AWSs evolving policies and programs.
The ideal candidate will have experience working with AWS strong program/project management skills and a passion for operational excellence in Sales & Partner Operations.
Key Responsibilities
Partner Enablement & Support
Act as the primary operational point of contact for Ingram Micros AWS strategic partners across EMEA.
Provide training best practices and guidance to help partners navigate AWS systems reseller policies and operational workflows.
Conduct regular partner calls to communicate updates process changes and program modifications.
Program Operations & Compliance
Ensure clear communication of AWS reseller program updates risks and changes to both internal stakeholders and senior business leaders across the region.
Align AWS reseller operations with Ingram Micros internal policies AWS Distribution and Solution Provider Program compliance requirements.
Monitor and manage operational escalations through AWSs APN ticketing system working closely with AWS Operations teams (regional and global) and Ingrams internal global support teams
Internal & External Stakeholder Management
Act as a key stakeholder in the Ingram Micro EMEA AWS community providing updates on new operational processes and supporting internal teams on ongoing operational issues.
Create and maintain an internal knowledge base including instructional videos process documentation and training materials.
Build and maintain strong working relationships with AWS global regional and local operational and sales teams ensuring alignment on business priorities and operational best practices.
Training & Process Optimization
Deliver training sessions for support teams sales and operations related to AWS Distribution & Solution Provider programs.
Continuously evaluate and optimize internal processes ensuring partners and internal teams can efficiently onboard transact and scale AWS resell operations.
Identify areas of process improvement to enhance efficiency and reduce operational bottlenecks in AWSrelated workflows.
Qualifications & Skills
Technical & Business Skills
Strong Excel skills for operational analysis and reporting.
Experience with ticketing systems (e.g. AWS APN case management).
Project/program management experience with a proven ability to prioritize and drive initiatives to completion.
Ability to reengineer processes develop policies and implement new operational strategies.
Previous experience in AWS Cloud Operations or APN program management is a plus.
Soft Skills & Team Collaboration
Selfstarter with the ability to navigate ambiguity and drive measurable results.
Strong interpersonal collaboration and teamwork skills.
Ability to build effective crossfunctional relationships with Sales Product Management Engineers Order Management and IaaS Administration teams.
Excellent communication skills to convey complex operational updates to both technical and nontechnical audiences.
Required Experience:
Manager
Employment Type
Full-Time
