Operations Analyst
Operations Analyst
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28000 - 28000
1 Vacancy
Job Description
This is a remote position.
Operations Assistant Drive Seamless Supplier Switches and Operational Precision
Ready to Apply
If this opportunity excites you and your skills align with the role wed love to learn more about you.
We re hiring an Operations Assistant to manage end-to-end utility switching operations with data accuracy and proactive coordination. This role demands total ownership of quote analysis contract processing supplier handovers and CRM workflows. You ll be expected to identify and eliminate inefficiencies not manage them. Precision systems thinking and an automation-first mindset are non-negotiable.
Success in this role means delivering value within the first 30 days: automating quote workflows tightening contract cycle times and keeping CRM records spotless. If you love making spreadsheets dance spotting gaps before they become problems and driving results without micromanagement this role is built for you.
Employee Value Proposition (EVP)
You won t just be executing admin tasks. You ll be part of a forward-moving AI-enabled operations team that drives measurable savings for SMEs. Gain direct access to high-level leaders impact performance-critical processes and grow into a data-savvy operator equipped with elite automation skills. With visibility ownership and support you ll evolve your career not just perform a job.
Key Responsibilities (Outcome-Driven)
- Deliver accurate data-backed quote comparisons using internal tools and spreadsheets
- Manage the full switch lifecycle from quote approval to live supplier onboarding
- Create track and validate contracts using e-signature workflows
- Audit and maintain up-to-date CRM records flagging errors before they cost trust
- Troubleshoot supplier issues onboarding delays or contract discrepancies proactively
- Prepare weekly dashboards and internal reports that reflect performance and system gaps
- Improve workflows with AI tools like ChatGPT Zapier and Google Sheets automations
SMARTe Objectives (First 120 Days)
- Automate quote analysis flow using macros or GPT to reduce generation time by 40% in 30 days
Achieve 98% switch completion rate without follow-up by Week 6
Maintain 100% CRM data accuracy via weekly audit cycles
Reduce contract cycle time by 30% with an AI-based follow-up SOP by Day 60
Deliver 99.5% error-free contracts using pre-send validation prompts
Launch 3 weekly performance dashboards powered by Sheets and GPT summaries by Day 90
30/60/90 Milestones
30 Days
- Automate quote prep process
- Close a switch without manager involvement
- Correct 10 CRM errors without prompting
- Run supplier transitions independently
- Launch AI-enhanced SOP for contracts
- Own CRM and reporting workflows
- Present operational metrics to leadership
- Lead automation initiatives for contract and CRM tasks
- Propose and test 2 process improvements
Quality Hiring Scorecard
Requirements
- 1 3 years in operations admin or support (preferably in utilities finance or tech)
- Skilled in spreadsheets CRMs and cloud-based tools (e.g. Trello Asana)
- Familiar with data entry contract generation and coordination workflows
- Experience using automation or AI tools is a major advantage
- Strong English communication (written and verbal)
- Proactive organized and dependable in remote environments
Benefits
About Remote Workmate
At Remote Workmate we specialise in connecting skilled Filipino talent with offshore opportunities accelerating and forging future-ready careers.
We believe that top talent deserves more and we offer rewards and opportunities that reflect your true value.
As pioneers in the BPO industry we re redefining remote work by focusing on quality strategic alignment and long-term success. Unlike traditional BPOs we prioritise finding the right fit over speed ensuring that our talent becomes a true extension of our clients teams.
Joining Remote Workmate means more than just a job it s an opportunity to be part of something transformative. If you re ready to develop smart strategies harness the power of technology and take on leadership roles this is where your career will thrive.
1 3 years in operations, admin, or support (preferably in utilities, finance, or tech) Skilled in spreadsheets, CRMs, and cloud-based tools (e.g., Trello, Asana) Familiar with data entry, contract generation, and coordination workflows Experience using automation or AI tools is a major advantage Strong English communication (written and verbal) Proactive, organized, and dependable in remote environments
Employment Type
Full Time
