Bilingual FE Executive Travel Assistant

What you will be doing: 

Reporting to the Team Leader Customer Care

• Responding to our top tier member requests and questions via email and phone planning flawless experiences based on your recommendations
• Acting as their concierge prior to arrival proactively building personalized travel by making recommendations and setting up onsite activities and services
• Anticipating the needs of our members ensuring that their experience exceeds their expectations
• Taking care of our members during their stay i.e. assisting with unanticipated travel delays restaurant reservations transportation etc.
• Accurately scheduling and dispatching tasks to ensure a seamless experience
• Researching recommending and fulfilling member requests while providing program benefit information and support

What is in it for you:

• 4 weeks of paid vacation annually 13 paid statutory holidays
• Comprehensive Benefits: Medical and dental coverage for you and your family with companypaid premiums and a company matching pension plan of up to 5
• Annual wellness subsidy of $300 to invest in your wellbeing
• Remote Work: Enjoy the convenience of working from home
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world
• The opportunity to work with our diverse GRC team and our global community of members creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Strong sense of belonging a closeknit team with fun activities where your colleagues become friends

Qualifications :

What you need to be successful:

• Fluently bilingual (French/English) to a professional level is required as you will be communicating with top tier members verbally and in writing in both languages
• Experience and/or Education in Hospitality Tourism Sales Customer Service Contact Centre along with a passion for helping others will help you be successful in this role
• You can communicate professionally and warmly in both official languages with diverse individuals from around the globe
• You are an organizer and can demonstrate when you have prioritized followed up and delivered on deadlines
• You can commit to working a variety of shifts including evenings nights weekends and holidays
• You are proficient with MS Office tools and can adapt to and learn new technology 

Location Availability and Remote information:  

• Must be currently legally able to work full time in Canada
• Able to commit to shifts including weekends evenings and some holidays
• This is a full time permanent career position we do not offer part time or student positions
• This is a remote (work from home) role; you must reside in and be working from one of these Canadian provinces: NB NS PEI Quebec or the Ottawa region of Ontario
• Home Based only training will be virtual

• Must have a direct connect highspeed internet connection (not wireless or satellite) and a suitable home office workspace

Additional Information :

Your team and working environment:  

The Executive Travel Assistants are a closeknit team of experts in providing ultraluxury VIP sales and service to our highestlevel guests. We also work collaboratively with our Paris counterparts to extend special event invitations to our members while maintaining seamless guest experiences for them in a fulfilling and fun work environment.

Why Accor Global Reservation Centre
Our workplace culture values diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

How to Apply:     Use Keyword: Moncton

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Hospitality is a work of heart

Remote Work :

Yes

Employment Type :

Fulltime