Support Rseau
Support Rseau
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Job Description
Position Description:
Reporting to the Superintendent Network and Telecommunications the candidate will perform the following duties:
Network support primarily involves troubleshooting networkrelated issues including fault/incident resolution as well as more advanced service request functions.
Participation in recovery calls with different teams for the resolution of highpriority incidents within the framework of the Service Level Agreement (SLA).
Network monitoring remote administration configuration troubleshooting installation deployment IP schema IP protocol implementation and support of IP addresses routing table entries network filters and any other applicable operational configuration parameters for all managed network devices.
Provide solutions to design flaws as well as service improvement ideas.
Excellent knowledge of customer network architecture at enterprise level.
Coordination with other support teams for problem resolution (if required).
Ensure successful implementation of necessary changes to optimize network performance new requirements etc.
Excellent communication and event coordination during incident handling for any major network outages.
Experience in documenting network services e.g. design criteria and standards topology documentation.
Proper documentation of incidents service requests and change requests according to standard process.
Appropriate handling of incidents escalated by Level 2 NOC engineer and other teams.
Experience in interacting with TAC centers of equipment vendors and WAN service providers.
24x7 support
To be considered for this role you must have the following skills and experience:
CCNA certification
Cisco routers Cisco switches
Network engineering
Bilingual
On site SeptIles
La capacit communiquer en anglais loral comme lcrit est une exigence car la personne ce poste devra collaborer rgulirement avec des collgues et des partenaires aux tatsUnis.
#LIAM1
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- English
- French
- Incident Management
- Network Administration
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
