Customer Support - Voice
Customer Support - Voice
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- 2.5 years of proven experience in customer service and/or administrative coordination
- Strong written and verbal communication skills with a focus on professionalism and clarity
- Excellent scheduling and timemanagement abilities
- High attention to detail when drafting documents and client correspondence
- Comfortable working across phone and email platforms to manage tasks and communications
- Experience with quoting invoicing or basic business development is a plus
- Ability to multitask and remain organized in a fastpaced dynamic environment
Core responsibilities:
- Handle inbound customer enquiries via phone and email with professionalism and efficiency
- Schedule client bookings ensuring alignment with availability and operational capacity
- Conduct followups with clients and internal team members to confirm upcoming appointments
- Draft and maintain internal documents such as SOPs and client communications
- Assist with tracking and processing invoices as required
- Manage general followups including overdue invoices unaccepted contracts and service updates
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Employment Type
Full Time
