Customer Success Manager Platform Adoption Specialist Hybrid Vancouver

*This hybrid role will work from our office located in downtown Vancouver three days per week (Tue Wed Thu)

As a Customer Success Manager (CSM) Platform Adoption Specialist at Boomi you will be instrumental in driving endtoend platform adoption for customers on Boomis Full Consumption Model. Were looking for a technical strategist to champion multiproduct adoption guiding customers cross different time zones (AMERICAS EMEA and APJ) to unlock the full potential of Boomis Integration & Automation API Data and AI Management suite.

Youll collaborate with PreSales Product Marketing Technology Sales and CS organizations within Boomi to demonstrate powerful crossplatform solutions guiding our Full Consumption customers to unlock the full potential of Boomis comprehensive suite.

What youll do:

• Be a Strategic Advisor: Partner with IT leaders and technical teams globally to develop mutual success plans aligning Boomis cuttingedge platform with their key business goals and delivering measurable impact
• Drive MultiProduct Adoption: Architect and execute structured onboarding and adoption plans that accelerate timetovalue and maximize utilization of Boomis Integration MDH APIM Event Streams Flow and AI services
• Provide Consultative Leadership: Uncover customer challenges and opportunities positioning Boomi as the strategic platform of choice and sharing invaluable technical and architectural insights gleaned from successful customer implementations
• Cultivate Customer Advocacy: Build strong relationships with key stakeholders turning them into Boomi champions and ensuring our platform remains critical to their longterm success even amidst organizational changes
• Navigate the Competitive Landscape: Proactively identify competitive influences and articulate Boomis unique vision roadmap and the compelling business value we deliver
• Bring Technical Acumen: Dive deep into complex technical environments conduct insightful workshops and serve as a trusted platform advocate helping customers overcome technical hurdles and embrace new Boomi innovations
• Be Proactive with Data: Analyze platform usage data to identify adoption trends provide datadriven recommendations and guide customers towards continuous optimization
• Ensure Portfolio Health: Proactively manage customer portfolio health forecast renewals accurately and collaborate crossfunctionally to mitigate risks and elevate strategic conversations with executive stakeholders
• Master Escalation Management: Effectively triage and manage business escalations translating impact into prioritized actions and ensuring timely resolution through crossfunctional coordination
• Deliver ValueDriven Reviews: Conduct regular business reviews showcasing tangible achievements measurable outcomes and the ongoing value derived from the Boomi platform

The Experience you bring:

• 6 years in Customer Success Technical Account Management Solution Architecture or Consulting with a focus on enterprise SaaS platforms
• Deep understanding of iPaaS APIM Data management principles and cloud architectures (AWS Azure or Google Cloud)
• Experience driving multiproduct adoption in a subscriptionbased SaaS model
• Commitment to achieving Boomi technical certifications within the first two months of employment
• Adaptable and flexible to accommodate engagements across different time zones (AMERICAS EMEA and APJ)

Bonus points if you have:

• Bachelors or advanced degree in Management Information Systems (MIS) Computer Science or a related technical field
• Boomi Certifications or equivalent in competing platforms

Key competencies:

• Excellent communicator with an ability to translate technical concepts into business value for Clevel stakeholders
• Ability to uncover hidden challenges and position solutions
• Ability to interpret usage analytics and drive action

Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!

Compensation
Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges fromCAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location.

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