Client Success Manager - Remote
Client Success Manager - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
What were looking for
- Build relationships is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand.
- You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table handling issues and identifying opportunities
- You understand your customer by seeing your world through their perspective speaking their language and promoting the voice of your customer to improve Experians solutions and servicing
- You have experience in relationship management responsibilities such as renewal management adherence to contractual obligations voice of the client and ensuring delivery of solutions
- You drive results to identify new ways to grow our business and expand current partnership
- You have a client-centric mindset
- You prioritize accountability and building trust with your teammates and customers
What youll be doing
Reporting to the VP our Client Success Manager maintains a long-term relationship with key clients to gain an understanding of your clients organization their business drivers and their key product/service needs for their own customers. You will coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence.
Qualifications :
More about you
- 5 years in program management and client services/customer success with preference for someone who has displayed recent success within a progressive digital growth company.
- Experience in compliance and operational oversight and audit to support client requested monthly and annual audit requirements.
- Experience creating processes used by a client-facing SaaS support team.
- Retention and business development expertise specifically in formulating and marketing solutions to address opportunities or new needs.
- A performer that balances empathy with determination.
- Capability of staying up to date with technical developments internally
- Problem analysis and problem resolution at both a strategic and SaaS operational level.
- Bring analytical traits to our organization and operate within a framework that uses well defined metrics scorecards and goals.
- Some travel required as necessary
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
