Receptionist
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Job Description
Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:
- Consistently offer exceptional friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through upselling
- Recommend property facilities and assist guests with information and special requests
- Meet the needs of customers and inform them of the services offered
- Propose a response adapted to the needs of the customer
- Know the geographical and competitive environment of the establishment
- Present the Groups or brands loyalty program
- Apply the procedures and policies defined by the brand and the hotel and of course Versatility you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
- Guest registration and room assignment accommodating special requests whenever possible to assist
- Knows cash handling procedure
- Have thorough knowledge of Front Office system i.e. Opera
- Have working knowledge about reservation
- Have knowledge of handling telephone internal and external
- Have full knowledge of master keys ving cards system
- Handles check in and check out efficiently
Qualifications :
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Knowledge of the hotel industry
- Ability to work effectively in a team and sense of initiative
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world; dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
