Hotel Receptionist (Varanasi)
Hotel Receptionist (Varanasi)
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
Hotel Receptionist is the first point of contact for guests responsible for creating a positive and welcoming experience from arrival to departure. Key duties include greeting guests managing check-in and check-out processes handling reservations and providing information about hotel services and local attractions. They also manage phone calls process payments maintain accurate records and assist with guest requests and complaints.
Key Responsibilities:
Guest Arrival & Departure:
Welcoming guests verifying their details assigning rooms and managing check-out procedures.
Reservations:
Handling phone and online reservations confirming bookings and making necessary changes.
Information & Assistance:
Providing information about hotel services amenities and local attractions as well as addressing guest inquiries and requests.
Communication:
Answering phones directing calls taking messages and relaying information to guests and other hotel staff.
Payment Processing:
Handling payments verifying credit card information and managing guest accounts.
Record Keeping:
Maintaining accurate records of bookings payments and guest interactions.
Problem Solving:
Addressing guest complaints and resolving issues escalating complex problems to supervisors when necessary.
Administrative Tasks:
Assisting with administrative tasks such as filing photocopying and managing mail and packages.
Coordination:
Collaborating with other hotel departments to ensure smooth operations and guest satisfaction.
Skills & Qualifications:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Proficiency in computer systems and multi-line phone systems.
Good organizational and problem-solving skills.
Ability to remain calm and professional under pressure.
Cash handling and basic bookkeeping skills.
Employment Type
Full Time
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