Service Delivery Director

Job ID Number

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are seeking a Service Delivery Director within our Local Government vertical who is responsible for overseeing all aspects of delivery at multiple clients across varying scopes of work including managing the budget the account team(s) managed services and project deliverables and the client relationships. This role will also include responsibilities to lead and promote community engagement efforts. This position will be full time with travel expectations up to 25. Candidates should reside in the Chicagoland Illinois proximity.

This position does not offer sponsorship for work authorization.

What Youll Do

A Service Delivery Director is responsible for researching planning developing and implementing operational and tactical processes and procedures to meet managed services and project delivery goals. Responsibilities include but are not limited the following:

• Provide overall leadership strategy and set direction for managers and employees

• Lead large group discussions to answer questions and remedy complaints

• Create and deliver stakeholder executive presentations

• Create and nurture effective communication within the organization

• Build a strong team through open communication and by collaborating on decisionmaking responsibilities

• Initiate and set goals for programs based on the organizations strategic objectives and contract expectations

• Plan programs from start to finish including identifying processes deadlines and milestones

• Develop and approve operations and budgets.

• Develop and maintain client relationships to maintain and expand CAIs business at clients

• Develop processes and procedures to meet and exceed client expectations related to managed services contracts as well as projects

• Manage all delivery activities at the client whether performed by resources in direct reporting line or from CAI Enterprise Practices

What Youll Need

• Minimum of 5 years of experience in consulting service delivery and/or program management

• Proven track record of successfully managing complex programs and leading diverse teams

• Strong strategic thinking and problemsolving skills

• Excellent communication and leadership abilities

• Ability to work independently in a remote setting while maintaining strong connections with the team and stakeholders

• Experience and understanding of a breadth of IT managed services including but not limited to AI application support cybersecurity ITSM service desk etc. Oracle platform and application experience a huge plus

• Experience and ability to shape position and respond toRFPs

• Must of comfortable operating in a fast paced changing environment

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employment selection process please direct your inquiries to or.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or veteran status. All employment decisions are based on valid job requirements including hiring promotion and compensation. Harassment and retaliation are prohibited.