Join Our Team as a Customer Support Specialist in Janesville WI at GEA
Join Our Team as a Customer Support Specialist in Janesville WI at GEA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities / Tasks
GEA is seeking a dedicated and motivated Customer Support Specialist to join our team and manage incoming customer requests for our stateoftheart equipment. As a customer support professional with a passion for excellence you will thrive in our fastpaced environment where your organizational skills and attention to detail will shine.
At GEA youll be part of a team that values your contributions and provides the tools you need to succeed. Youll have the opportunity to work in a dynamic environment where your skills will directly impact the satisfaction of our industrial customers. Plus with working hours from 8:30 AM to 5:00 PM youll enjoy a worklife balance that fits your lifestyle.
If youre ready to take the next step in your career and make a difference apply today! Were looking forward to welcoming someone who is passionate organized and ready to contribute to our success.
Responsibilities:
- Be the first point of contact for customers responding to inquiries with speed and professionalism via email phone and customer portals.
- Efficiently create and communicate offers process orders and manage returns/warranties using our CRM/ERP system (SAP).
- Work closely with our parts warehouse and GEA factories to ensure timely deliveries including expediting urgent orders.
- Keep our customers informed about any changes to their orders ensuring theyre always in the loop.
- Collaborate seamlessly with other departmentspurchasing logistics accounting and salesto ensure a smooth customer experience.
- Balance multiple tasks prioritizing effectively within the team to meet customer needs.
Your Profile / Qualifications
- 35 years of experience in a customer support role preferably in a businesstobusiness setting with a focus on order processing and inside sales.
- A keen eye for detail and the ability to correctly interpret customer requests.
- Experience working with OEM factories and industrial suppliers is a plus.
- Proficiency in SAP CRM MS Office and a willingness to learn new software.
- The ability to stay on task in an open office environment managing multiple priorities with ease.
- A selfmotivated organized individual who can work independently and as part of a team.
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age sex race color religion world view national origin genetics disability gender identity marital status sexual orientation veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
