Housing Quality Officer
Housing Quality Officer
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Job Description
We are seeking a committed and proactive individual to join us as a Housing Quality Officer. This is an exciting opportunity to play a key role in ensuring that our Housing service remains compliant with regulatory consumer standards while driving customerfocused service improvements. You will work closely with teams across the service to enhance quality assurance performance monitoring and resident engagement.
About the Housing Service
Thurrock Councils Housing Service is dedicated to providing highquality accessible and customerfocused housing solutions. We are committed to delivering continuous improvement ensuring compliance with regulatory standards and maintaining strong relationships with our residents and stakeholders.
About the Role
As Housing Quality Officer you will:
- Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
- Use performance analysis best practices and benchmarking data to identify and implement service improvements.
- Develop mechanisms for resident feedback and support the investigation of complaints ensuring lessons learned are embedded.
- Monitor and drive the delivery of service plans selfassessments improvement plans audit recommendations and inspection findings.
- Support housing teams in achieving objectives and maintaining business continuity plans.
- Produce reports briefings and bulletins for a range of audiences.
- Stay informed on all Housing service operations to identify and propose service improvement initiatives that enhance resident satisfaction.
About You
We are looking for a candidate with:
Experience in performance monitoring quality assurance and service improvement within Housing or a related sector.
Strong analytical skills to interpret performance data identify trends and drive improvements.
Excellent communication and stakeholder engagement skills to work effectively with residents teams and external partners.
Knowledge of regulatory consumer standards and an understanding of best practices in housing service delivery.
Ability to manage multiple priorities implement action plans and monitor service performance.
For any queries about the role please contact Ryan Farmer .
- Redeployment Only:2nd April 2025
- Internal & External:13th April 2025
Required Experience:
Unclear Seniority
Employment Type
Full-Time
