A place to create moments that matter

Salary: 29580 per annum

Location: Chapman Court Middlesborough (100% onsite)

Permanent 35 hours per week Monday Friday 9am 5pm

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Always motivated to achieve brilliant standards of service ourSpecialist Housing Partners(Independent Living Housing Officer)are a visible presence in their schemes ensuring the effective management of tenancies.

This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey as youll be supporting customers to maintain their independence for as long as possible. Youll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community.

Sometimes things dont always go to plan so youll also support customers to manage their rent accounts including service charges (including taking cases to court as a last resort)manage anti-social behaviour utilising a multi-agency approach as required resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

This is a role where you can make a real difference in helping our customers live independently for as long as possible. Youll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

To view/download the full Specialist Housing Partner(Independent Living Housing Officer) jobdescription clickhere.

Salary

The spot salary for theSpecialist Housing Partner(Independent Living Housing Officer) post is29580 per annumfor applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

Youll need experience in delivering housing management services along with a solid understanding of tenancy management. Ideally youll have a CIH Level 3 Certificate in Housing or be willing to work towards obtaining it. You should have a proven track record in managing anti-social behaviour and a strong knowledge of rent collection processes and the legal frameworks around income recovery. With a passion for delivering a first-class customer experience youll thrive on challenges and be focused on achieving positive outcomes for customers while maintaining accuracy and high performance.

Specialist Housing Partners(Independent Living Housing Officer) Interviews

1st stage interviews will take place via Teams on 12^th June.

2nd stage interviews will take place via Teams on 19^th and 20^th June. Candidates will be asked to complete a Customer Service Questionnaire in advance.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - a day off for your Birthday and the opportunity to purchase more - access to an online GP gym discounts and a day to spend volunteering for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your futurewith access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.