Housing Officer
Housing Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Housing Officer Customer Experience and Home Services (Vale)
- Salary: 32594 per annum plus benefits.
- Hours: 37 hours (Mon-Fri)
- Location - Agile working with expectation of frequent patch visits across our regions.
- Permanent role.
- Closing date for applications: 6th June 2025 (Midday)
Patch Location: Dorset- You may be asked to travel to other areas to support our customers and colleagues.
At Magna our vision is to create great homes together. We have ambitious plans and are seeking creative aspirational and talented people to join our fast paced adaptable and highly collaborative environment.
The role & what you take care of:
An exciting opportunity has arisen in our Customer Experience and Home Services team for an innovative and enthusiastic housing professional to become part of a team of dedicated housing specialists providing high quality services. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional.
Duties will include but are not limited to:
- You will manage a specific geographical area in Dorset delivering a comprehensive and customer focused housing management service.
- Please consider location when applying we recommend that you reside no more than 1 hour commute from Dorchester.
What you need to be successful:
- You will have proven experience of working in housing management (preferably with a minimum experience of 1 year) and be able to demonstrate innovative problem solving and negotiating skills coupled with a genuine desire to provide excellent customer care.
- You will have experience of dealing with complex cases such as property condition hoarding estate management nuisance and mutual exchanges.
- This is both a challenging and rewarding position requiring a robust yet emphatic approach. You will be a highly motivated and driven individual committed to delivering high quality housing services.
- You must be able to travel independently to and from Magna sites on a regular basis Access to a vehicle and a full driving license is essential.
This post is subject to a basic level DBS check. (Disclosure and Barring Service)
Applicants with transferable qualities are encouraged to apply.
Magna Benefits:
We pride ourselves on providing a good working environment and benefits. We look after those who work for us as we know that without the commitment of our colleagues we would not be able to provide wide ranging services and support to our customers.
We offer:
- Company sick pay
- Pension matched up to 8%.
- Learning and Development.
- Mileage and Agile working
- Paid day a year to volunteer.
- Wellbeing Portal and Colleague Voice.
- Rental / Stamp Duty Loan and Credit Union.
- Employee assistance & Health Care Cash Plan.
- Discounts on entertainment high street shops and grocery shopping.
- Competitive annual leave entitlement which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post please contact: Dani Davies Talent Acquisition Lead at:or by mobile:
To apply please visit our website select Careers Tab / Current Vacancies / Role or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About us
Were Magna Housing a customer-centred housing association mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers and our colleagues and we work hard to deliver this year on year.
Our vision of Creating Great Homes Together is fundamental to the work we do and we have ambitious plans to be beyond the best over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey one that requires agility in how the business develops over the next decade and different innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We wont achieve our vision mission or strategy without being inclusive. It is the foundation of how we work our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference different perspectives experiences thoughts actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right first time and offer the right homes in the right place for our customers.
For further information about Magna please visit our website by clickinghere.
Our benefits
Generous holiday
Competitive pension
Wellbeing support
Healthcare cash plan
Learning and development
Colleague voice
For more details on our great range of benefits please download the attachment which can be found at the bottom of this page.
Our values
Always safe
All about customers
Be kind
Own it
One team
Be curious
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
