Customer Success Manager
Customer Success Manager
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Job Description
Job Description
Customer Success Manager Ottawa hybrid 1 day a week in the office) $CAD per year.
The Company:
- An innovative customer journey optimisation platform leveraging multiple digital channels that improve the user experience Its actually quite incredible..
- Sub50 employees with plans to rapidly scale the business.
- Enviable client base including a huge global motorsport brand
- Flexible/ mature approach to work with a fullyremote set up
The Opportunity:
A truly innovative business with a great product and a solid team. Lots of exciting things coming in 2025 too! AI conversations across voice and email is the main new functionality being improved.
The Customer Success team is evolving and as a result theyre now looking for a Customer Success Manager.
Reporting to the Head of CS youll manage a book of circa 50 accounts adopting a blended approach of digital/ low touch & midhigh touch CS. The core book will be midhigh touch with the remainder being digital tackled alongside the Head of CS whilst the digital playbook is established.
As a growing business this is an incredible opportunity to really put your stamp on CS. By taking a strategic customerfirst approach whilst maintaining a commercial mindset youll champion account growth.
The Ideal Candidate:
- Previous experience in a midhightouch B2B customer success role.
- Experience of monthly/ yearly account growth.
- A background of working within a small scaleup SaaS organisation.
- A wellversed approach to Customer Success ranging from lowhigh touch. You will regularly engage with your clients and provide value with every interaction.
- Data savvy with the ability to story tell with facts.
- Intelligent selfstarter and ideally experienced working within a more complex multilayered B2B platform.
The Package:
- $80000 basic with a 20 bonus
- Flexible working mostly remote working with 1 day a week in the office
- Business stock options
Required Experience:
Manager
Employment Type
Full-Time
