National Training Manager

This is a remote position.

As National Training Manager you will lead a team of mentor technicians develop and standardize training methodologies ensure consistent application of best practices and play a key role in fostering a culture of continuous learning and professional development. This position will require up to 75% travel to regional locations to assess needs support training delivery and ensure program effectiveness.

• Develop and Implement National Training Strategy: Design and execute a comprehensive national training strategy aligned with business objectives focusing on enhancing technician skills improving service quality and driving operational efficiency.
  

• Lead and Manage Mentor Technicians: Supervise mentor and develop a team of mentor technicians providing guidance support and professional development opportunities to ensure consistent and effective training delivery across all locations.
  

• Standardize Training Methodologies: Establish and maintain standardized training methodologies curriculum and delivery approaches to ensure consistent application of best practices and quality control across all training programs.
  

• Curriculum Development and Maintenance: Oversee the development maintenance and continuous improvement of training materials including manuals guides and digital resources ensuring accuracy relevance and alignment with industry standards and technological advancements.
  

• Performance Analysis and Reporting: Develop and implement systems for tracking evaluating and reporting on training effectiveness using data to identify areas for improvement measure ROI and inform strategic decision-making.
  

Training Delivery and Facilitation:

• Deliver Expert Training: Facilitate engaging and interactive training sessions incorporating a blend of classroom instruction virtual learning and hands-on on-the-job (OJT) experiences covering a broad spectrum of household appliances and advanced repair techniques.
  

• Adaptable Training Programs: Develop and adapt training programs to meet the diverse skill levels and learning styles of technicians ensuring all trainees as well as fully-trained technicians have the opportunity to reach their full potential as well as continuous development over time.
  

• Instructional Excellence: Employ a variety of instructional techniques including role-playing simulations group discussions and interactive exercises to maximize knowledge retention practical application and engagement.
  

Mentorship and Coaching:

• Provide Expert Guidance: Serve as a subject matter expert and mentor to technicians and mentor technicians providing guidance coaching and support to foster continuous skill development and professional growth.
  

• Assess and Evaluate Performance: Conduct practical assessments quizzes and hands-on demonstrations to gauge trainee progress identify areas for improvement and provide constructive feedback.
  

• Identify and Address Training Needs: Conduct needs assessments surveys meetings and focus groups to identify training gaps tailor programs to specific requirements and develop alternative training methods to optimize outcomes.
  

Technical Expertise and Industry Leadership:

• Maintain Technical Proficiency: Stay abreast of industry best practices safety regulations emerging technologies and advancements in appliance repair techniques ensuring training programs reflect the latest knowledge and skills.
  

• Demonstrate Advanced Expertise: Showcase in-depth understanding of residential appliances including sealed systems wiring diagrams appliance-related plumbing connections electrical systems and controls and possess the ability to diagnose and resolve complex appliance failures.
  

• Promote Safety and Compliance: Ensure all training programs emphasize safety protocols proper tool usage (including multimeters and heavy appliance movement equipment) and adherence to industry regulations.
  

Collaboration and Communication:

• Collaborate with Stakeholders: Work closely with technical experts industry partners management and other departments to align training programs with business objectives gather feedback and ensure effective communication.
  

• Foster Open Communication: Create and maintain open communication channels for trainees trainers and technical management to ask questions share insights and collaborate on best practices.
  

• Promote Professional Standards: Uphold the highest professional standards in all interactions with customers office staff technicians and leadership fostering a culture of respect integrity and excellence.
  

Requirements

• Minimum 5 years of hands-on experience in appliance repair with a focus on advanced diagnostics and complex repairs.
  

• 3 years of experience in developing and delivering technical training programs preferably in a multi-location environment.
  

• Proven ability to lead manage and develop a team of trainers.
  

• In-depth knowledge of appliance repair principles including sealed systems wiring diagrams and advanced diagnostics.
  

• Excellent communication interpersonal presentation and facilitation skills.
  

• Computer knowledge and proficiency in Google Workspace and other relevant training development and delivery platforms.
  

• Strong organizational problem-solving analytical and time-management skills.
  

• Valid driver s license and ability to travel up to 75% of the time.
  

• Ability to speak and understand the English language.
  

• EPA/CFC Universal Certification.
  

Additional Requirements:

• Availability for on-call off-hours and emergency work as needed.
  

• Ability to work flexible schedules including weekends and holidays.
  

• Successful completion of background check motor vehicle record report drug screening and skills testing.
  

• Regular and continuous scheduled travel to regional locations based on training needs and business requirements.
  

• Ability to meet the physical demands of the job including standing/walking for extended periods bending kneeling and lifting up to 100 lbs.
  

• Ability to work in various environmental conditions.
  

Benefits