Hotel Assistant General Manager
Hotel Assistant General Manager
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Assistant Manager supports the General Manager in all aspects of hotel operations to ensure a consistently high level of guest satisfaction team performance and operational efficiency. This position requires strong leadership attention to detail and the ability to oversee day-to-day activities including front desk housekeeping maintenance and guest service.
Key Responsibilities:
Assist the General Manager in managing all hotel departments to ensure smooth daily operations.
Supervise front desk housekeeping breakfast and maintenance teams.
Lead and coach team members to meet brand service standards and enhance guest satisfaction.
Handle guest concerns promptly and professionally to resolve issues and ensure a positive stay.
Oversee daily financial tasks such as shift reports cash handling and deposits.
Ensure compliance with IHG brand standards safety protocols and company policies.
Participate in scheduling training hiring and performance evaluations.
Conduct property walks and inspections to ensure cleanliness safety and brand compliance.
Assist with inventory ordering supplies and controlling operational costs.
Step in for the General Manager as needed in their absence.
Requirements
Qualifications:
High school diploma or equivalent; hospitality or business degree preferred.
Minimum 2 years of hotel experience with at least 1 year in a supervisory or management role.
Strong communication organizational and problem-solving skills.
Proficient in hotel systems such as Opera or similar PMS platforms.
Flexibility to work mornings evenings weekends and holidays as needed.
Customer-focused with a hands-on management style.
Preferred Experience:
Experience in a branded hotel especially IHG or Holiday Inn Express.
Knowledge of IHG systems and standards (Merlin Concerto etc.).
Benefits
Benefits:
40 hours of Paid Time Off (PTO) after 1 year of continuous employment
Employee discount program for stays at IHG hotels worldwide
Opportunity for career growth within a reputable hotel brand
Supportive team environment and hands-on training
Qualifications: High school diploma or equivalent; hospitality or business degree preferred. Minimum 2 years of hotel experience, with at least 1 year in a supervisory or management role. Strong communication, organizational, and problem-solving skills. Proficient in hotel systems such as Opera or similar PMS platforms. Flexibility to work mornings, evenings, weekends, and holidays as needed. Customer-focused with a hands-on management style. Preferred Experience: Experience in a branded hotel, especially IHG or Holiday Inn Express. Knowledge of IHG systems and standards (Merlin, Concerto, etc.).
Employment Type
Full Time
