Customer Success Manager fmd
Customer Success Manager fmd
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Job Description
We are looking for an exceptional Customer Success Manager (f/m/x) to help our customers maximize the value of our cuttingedge compliance platform for frontline workers. In this role youll build strong relationships with clients guide them in achieving their goals and provide actionable feedback to improve our product. Youll also own key parts of the customer lifecycle from upsells to contract renewals and play a pivotal role in turning customers into enthusiastic advocates. If youre passionate about delivering excellent customer experiences thrive in a collaborative environment and are ready to take on responsibility this role is perfect for you!
In this role you will:
Build relationships: you build and maintain trusting partnerships with our customers to provide them with the best possible support in implementation project planning and achieving their goals.
Improve our product: By providingfeedbackto your contacts you help them utilize our product more and by monitoring customer activity you will identify opportunities for improvement and share your feedback with our product development team.
Help Frontline Workers get better training: Whether its improving content targeted user development or usage support you will****help our customers achieve their goals through regular feedback meetings and proactive support.
Own large parts of the customer lifecycle: from customer onboarding strategic and operational advisory and guidance to upsells (in cooperation with our AEs) product extensions and contract renewals you accompany your customers along the way
Inspire also for our product: With your charming manner you always strike the right note and turn our customers into fans also to find potential for case studies and references.
You will be a great fit if:
You have already gained solid experience in either Customer Success or Account Management or in Process Consulting ideally in B2B SaaS and in dealing with mediumsized companies with approx. 300 to 5000 employees and have a basic understanding of IT landscapes.
Youwant to take on responsibilityin a team As a team player you are motivated to build and help shape a great customer success management and a strong customer community.
You have astrong sense for the interests and needs of your customersand can formulate these as aninterfaceto our sales and product development teams.
You have astrong analytical understandingand are already familiar with tools such asHubspot and Notion.
You havestrong communication skillsand are at least businessfluent in German and English.
At doinstruct you can make full use of your skills and play an active role in the further development of our startup. And yes we attach great importance to a positive working atmosphere maximum transparency communication at eye level and support every step of your personal and professional development.
Even if you dont tick all of the boxes but you are motivated and want to work with us you are very welcome to apply.
We embrace diversity and hire people based on their ability to perform a job. People of any race gender gender expression sexual orientation religion age disability political opinion or marital status are welcome at doinstruct.
For questions or remarks please reach out to our Talent Acquisition Manager Leonard at
Required Experience:
Manager
Employment Type
Full-Time
