Enterprise Account Manager
Enterprise Account Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Deliverect
As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverecta squad of highly motivated and seasoned professionals laserfocused on propelling our customers to new heights. We grasp the everchanging landscape of business needs and take a proactive approach reaching out to our customers to provide the help and support they need. Think of us as your growth partners dedicated to ensuring that every business maximises the potential of our platforms features and functionality.
Understanding that each of our customers has distinct needs goals and ambitions we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; were here to build longterm relationships. See us collaborating with our customers uncovering growth opportunities and cocreating innovative strategies that set the stage for their success.
At Deliverect we dont just talk about growthwe embody it. Our Growth team is the dynamic force behind businesses flourishing in todays everevolving landscape proving that success is not just a destination but a journey we navigate together.
Your Impact
Deliverect is experiencing remarkable regional growth and were seeking a strategic and relationshipfocused Enterprise Account Manager to cultivate longterm partnerships with our most valued customers. Leveraging your robust analytical and interpersonal skills youll oversee a portfolio of enterprise clients in the Quick Service Restaurants and Ecommerce sectors nurturing deeper connections and uncovering new revenue avenues within existing accounts. As a trusted advisor youll play a pivotal role in shaping Deliverects success and guiding our enterprise customers across North America. Your profound insight into the hospitality industry will be pivotal in forging enduring relationships and influencing the trajectory of our product development.
A Typical Day
- Dive deep into operational challenges faced by enterprise clients employing analytical skills to identify bottlenecks and inefficiencies and crafting tailored solutions to enhance workflow efficiency and seamlessly integrate Deliverects suite of solutions.
- Ensure smooth integration of Deliverects solutions for new clients meticulously managing the onboarding process to guarantee a seamless transition and delivering compelling value propositions that resonate with client needs and objectives.
- Cultivate lasting relationships with clients through transparent communication and proactive engagement leveraging interpersonal skills to foster trust and surpass expectations ensuring client satisfaction and longterm loyalty.
- Collaborate closely with internal teams including Account Management Product Customer Success Marketing and Technical Support to address client needs holistically share insights and develop innovative strategies that align with client objectives and contribute to delivering exceptional customer service.
- Identify opportunities for upselling and driving adoption of innovative products to fuel revenue growth utilizing datadriven insights and industry knowledge to recognize unmet needs and propose tailored solutions that add tangible value to clients businesses.
- Advocate for Deliverects product internally serving as a voice of the customer and actively participating in crossfunctional discussions to ensure continuous improvement aligns with client needs and expectations driving product development that meets evolving market demands.
- Develop a comprehensive understanding of MultiBrand and Virtual Brand operations leveraging industry expertise to tailor solutions that optimize operational efficiency and maximize value extraction from Deliverects suite of solutions.
- Empower clients through comprehensive product training and foster a culture of continuous learning leveraging instructional design principles to develop engaging training materials and delivering handson sessions that empower clients to maximize the value of Deliverects products.
Your Expertise
- Possess 3 years of experience in Enterprise Account Management or a similar role demonstrating a track record of successfully managing complex client relationships and driving business growth.
- Demonstrate an indepth understanding of the hospitality industry including business operations trends and challenges faced by restaurant chains and multibrand operators allowing you to anticipate client needs and tailor solutions that address specific pain points.
- Proficiency in industrystandard tools such as HubSpot/Salesforce Zendesk and Planhat enabling you to efficiently manage client accounts track key metrics and derive actionable insights to inform strategic decisionmaking and drive business outcomes.
- Have a KPIdriven mindset with a focus on achieving targets leveraging data analytics and performance metrics to set ambitious goals develop actionable strategies and drive continuous improvement ensuring alignment with organizational objectives and delivering tangible results.
- Exhibit exceptional communication skills and a customercentric approach communicating clearly and persuasively both verbally and in writing and actively listening to client needs to develop deep understanding and empathy fostering strong trustbased relationships built on mutual respect and collaboration.
- Display strong interpersonal skills and determination to succeed demonstrating resilience adaptability and a proactive attitude in navigating challenges and driving towards goals inspiring confidence and earning credibility as a trusted advisor and strategic partner.
- Be flexible adaptable and wellorganized effectively managing competing priorities and navigating ambiguity in a dynamic fastpaced environment maintaining focus and delivering consistently highquality work under pressure.
- Have an energetic and handson approach with a passion for Deliverect products demonstrating enthusiasm curiosity and a willingness to roll up your sleeves and dive into complex challenges fostering a culture of innovation and driving adoption and growth through engaging client interactions and impactful product demonstrations.
Additional Information
- This is a fulltime hybrid role requiring 4 days in our Madrid office and 1 day working from home. Candidates must demonstrate impeccable English language skills both written and verbal.
- In addition to the specific requirements outlined candidates should thrive in a fastpaced competitive environment demonstrate high motivation independence and teamwork and be committed to achieving common goals within the organization.
Join Deliverect: Where You Shape Tomorrows Success
At Deliverect were not just seeking team members; were on the lookout for dynamic individuals who thrive in a fastpaced SaaS environment. We are fueled by perceptive ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fastgrowing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies enhanced vacation entitlement and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
PerformanceDriven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what mattersdelivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.
Big Challenges Bigger Solutions: Be part of a mission to solve some of the global tech industrys most significant challenges.
Equal Opportunities at Deliverect:
Were committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds its crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds we currently cant offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability reach out to us at Join Deliverect a workplace where culture meets career advancement.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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