Enterprise Account Manager
Enterprise Account Manager
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USD 90000 - 100000
1 Vacancy
Job Description
Tapcart is the ultimate mobile commerce platform fueling the fastestgrowing brands. We power mobile apps for over 50 million consumers worldwide processing over $6 billion in mobile commerce revenue.
Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands including Bis Princess Polly Ruggable and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).
THE ROLE
Were looking for an Enterprise Account Manager to join our growing Customer Success team to help our top brands maximize the value of their mobile app investment while ensuring longterm growth and retention.
The Enterprise Account Manager will bring us tremendous value in helping some of our highestprofile customers such as Aviator Nation Princess Polly and BIS drive success through mobile marketing technology and mobile ecommerce best practices. This role will be a trusted strategic partner guiding brands to implement datadriven app marketing strategies optimize functionality and user engagement and ensure their mobile app remains a key revenue driver.
As we continue to grow this role offers the unique opportunity to join a collaborative insightsdriven team that prioritizes customer outcomes and longterm relationships. Youll have direct ownership over net revenue retention customer success KPIs and strategic consulting efforts working with some of the worlds largest ecommerce brands to deliver measurable impact through technical expertise and strategic guidance.
HOW YOU WILL MAKE AN IMPACT
Own and manage relationships with our Enterprise customers ensuring their mobile apps drive revenue and customer engagement.
Conduct monthly strategic checkins and app audits to monitor performance identify opportunities and provide actionable recommendations to your customers.
Become a trusted advisor by delivering expert consultation on mobile commerce trends functionality optimization push marketing strategies retention best practices and app growth tactics.
Leverage an ecommerce technical solutioning mindset to understand the technical nuances of Tapcarts platform and integrations helping customers implement custom functionality troubleshoot issues and optimize their mobile experience.
Work crossfunctionally with our Solutions Engineering team to bring customerspecific customizations to life ensuring their unique business needs are met.
Drive net revenue retention and expansion by identifying growth opportunities mitigating risk creating feature adoption strategies and uncovering potential upsell opportunities without sacrificing longterm relationships.
WHAT SKILLS YOULL NEED
3 years of experience in Customer Success Account Management or Ecommerce Consulting preferably in SaaS or mobile commerce.
Experience working with Shopify merchants ecommerce brands or directtoconsumer businesses to drive growth and retention.
Strong knowledge of mobile marketing push notification strategies and customer lifecycle management.
Quickly learn and adapt to Tapcarts evolving platform to confidently walk customers through demos educate them on upcoming features troubleshoot issues and collaborate with Support to resolve technical challenges.
Experience conducting datadriven business reviews performance analysis and strategic planning with highvalue customers.
Work closely with customers to understand their unique functionality needs and business goals collaborating with our Solutions Engineering team to translate these requirements into custom app enhancements and optimizations.
Familiarity with CRM platforms (Salesforce Gainsight or Planhat) and proficiency in tracking key customer success metrics.
BONUS IF YOU HAVE:
Experience working at a Shopify technology partner company.
Experience selling or managing ecommerce solutions in a SaaS environment.
A background in Marketing Growth or Retention teams on app engagement and customer loyalty strategies.
SALARY RANGE: $90000$100000
This position is not eligible for visa transfer or sponsorship.
This position is remote eligible in the following states: AL AZ CA CO FL GA IL MA MI NV NJ NY NC OH OR TN TX UT VA WA
TAPCART PERKS AND BENEFITS:
401K and stock options for all fulltime employees
Affordable highquality medical dental and vision insurance coverage
Flexible PTO and 11 paid company holidays
Onetime stipend for outfitting your home office plus a recurring merchant shopping stipend
WHY JOIN TAPCART
We are a growing startup based in Santa Monica CA . Our team and culture are very important to us we aim to make coming to work fun challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate talented people can grow their skills and careers.
Read about our Series B fundraise for $50M in June 2021.
We raised our Series A for $10M in May 2020.
Check out what our customers are saying.
Learn more about who we are and what we offer on our Careers page.
Recruitment Disclaimer:
Please be aware that Tapcart Inc. (Tapcart) and our official professional recruiting agencies and platforms do not:
Send job offers from free services like Gmail Yahoo Hotmail Whatsapp etc.
Request money fees or payment of any kind from prospective candidates to apply to Tapcart for employment or for the recruitment process (e.g. for home office supplies or training etc..
Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.
You may see all job vacancies on our official Tapcart channels:
Official Tapcart website Careers page: LinkedIn Jobs page: Experience:
Manager
Employment Type
Full-Time
