Renewals Specialist
Renewals Specialist
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Job Description
Customer Success Specialist/ Renewal Specialist
This is a remote role
We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. In this role you will manage renewal cycles engage with customers to understand their needs and identify expansion opportunities. You will collaborate crossfunctionally to address challenges optimize account health and enhance customer satisfaction. The ideal candidate has strong communication skills a customerfirst mindset and experience in SaaS or subscriptionbased businesses.
Responsibilities
- Renewal Management:
- Monitor customer contract renewal dates and proactively reach out to clients nearing expiration.
- Conduct renewal discussions understanding customer needs and addressing any concerns.
- Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements.
- Identify atrisk renewals and develop targeted strategies to retain customers.
- Comfortable in working in night shifts & independently.
- Customer Relationship Building:
- Establish strong relationships with key customer stakeholders.
- Regularly checkin with customers to assess their satisfaction and usage of the product/service.
- Proactively identify potential issues and address them promptly.
Required Qualifications and Skills
- BE/BTech or BCS (Degree or equivalent experience)
- Years of Experience 58 years required in the Saas Industry with 35 years in CSS or renewals Role.
- Proven track record in a customer success or account management role ideally with experience in renewals.
- Willing to work in US Shift from 6 PM IST to 3 AM IST
Desirable Skills
- Excellent Communication Skills
- Strong commitment to delivering exceptional customer service and exceeding expectations.
- Proficiency in analyzing customer data to identify trends and opportunities.
- Familiarity with CRM systems (e.g. Salesforce Clari Zuora Gainsight) to manage customer interactions and track renewal progress.
About Us
Sumo Logic Inc. empowers the people who own businesses through its Sumo Logic SaaS Analytics Log Platform a digital business. Sumo Logic enables customers to deliver a reliable and secure cloud. This Platforms Log Platform helps practitioners and developers ensure application reliability secure and protect against modern security threats and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful realtime insights and insights across observability and security solutions for their cloudnative applications. For more information visit www.sumologic.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
