Client Service Specialist
Client Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW
The Client Service Specialist is responsible for serving as the liaison between Solinity Marketing and its clients. To communicate the results and needs of the team to the client and to communicate the news and needs of the client to the team. It takes a strong understanding of the bigger picture of client and marketing goals and the ability to implement them through project management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicating effectively between the client and internal teams
Managing client project timelines
Oversee internal teams to ensure deliverables and projects are on schedule
Reviewing and distributing all deliverables to the client
Responding promptly to client needs
Reviewing and delivering marketing analysis and reports
Assisting other team members when needed in various responsibilities
SUPERVISORY RESPONSIBILITIES
This job has no direct employees but will be an indirect manager of all employees by assigning tasks and ensuring projects are completed on time.
EDUCATION EXPERIENCE AND TRAINING:
At least 2 years of related experience education or training in the field of marketing and/or client relations
Bachelors and/or Masters degree in related field
- At least 1 year of experience in senior living preferred
- At least 1 year of experience in a marketing agency preferred
OTHER REQUIREMENTS
Ability to communicate effectively with others. This candidate will be the communication funnel between the client and the team and therefore will need to be able to communicate in the most effective way possible to both parties.
Moderate understanding of marketing principles. The deeper the understanding of marketing the better to be able to answer client questions and communicate effectively. Through marketing analytics be able to look at the numbers and then communicate that in an effective way to the client.
Selfmanage and motivate in a remote work environment.
Travel for client trips and visits if needed.
Availability from 85pm EST for possible client communication.
Manage projects tasks and deadlines for yourself and others without supervision.
High attention to detail as most tasks will require the skill of checking for details and proper spelling & grammar. This employee is often the internal reviewer and therefore will be the last stop before a deliverable gets sent out to the client.
Flexibility and the ability to adapt to take on many different tasks throughout the day.
This candidate will be the daytoday face of the company with clients and therefore their demeanor and personality will need to be personable and professional.
Skilled with technology computers and digital programs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
