Manager Quality and Training
Manager Quality and Training
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1 Vacancy
Job Description
About ShiftKey
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge the company is playing a vital role in mitigating Americas healthcare staffing shortages enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers ShiftKey is bringing more licensed professionals back into the workforce a solution that is solving a major crisis in healthcare. For more information visitwww.ShiftKey.
The role
The Manager Quality & Training is responsible for directing the daytoday operations of the Quality Assurance and Training Departments. They are also responsible for coordinating activities and reporting out to the business regarding updates progress on strategic initiatives and operational insights. The Manager Quality & Training will lead with passion dedication and integrity.
Where youll work
This is a hybrid role with the expectation of working in office Tues Wed Thu in Irving Texas.
What youll be doing
Leads and develops a team of Quality Assurance Specialists and Training Specialists to meet quality training business and personal goals and to manage team performance
Effectively collects and recommends attainable quality assurance and training needs from all departments and coordinates the teams to those plans with autonomy
Creates and implements quality and training strategies as part of the leadership team
Participates in and provides operational quality calibrations
Reviews quality data to identify trends and partners with business leaders to improve quality and training
Compiles data and trending results and presents quality assurance metrics results to leadership while proactively driving change in order to meet corporate goals and KPIs
Serves as a partner and subject matter expert in a highly crossfunctional capacity
Weighs business priorities effectively and adapts team resources as necessary
Partners with operations leadership both internally and with ShiftKeys BPO partners to define and drive strategic initiatives
Regularly and effectively communicates crossfunctionally with autonomy ensuring the training needs of support teams are welldefined and successfully achieved
Drives improvements to the teams ability to work effectively
Utilizes ShiftKeys stateoftheart artificial intelligence software to create quality and VOC insights
Supports various initiatives and other tasks as needed
What youll need
Bachelors degree in a related field
3 years of leadership experience in a manager or team lead capacity
3 years of experience with quality assurance or training activities
Excellent public speaking and presentation skills
Familiar with adult learning design and learning management systems
Experience using Salesforce Service Cloud
Experience with Quality Monitoring (QM) software such as Tethr/Creovai Qfinity Avaya NICE or Verint AND/OR experience with instructional design tools such as Articulate 360 Gomo or other related systems
Excellent time management skills
Approach leadership with compassion and charisma
High attention to detail
An analytical approach to problemsolving
Perks of working for Shiftkey
Inclusive and collaborative work environment
Comprehensive health vision and dental coverage
Benefits effective as of first day
Progressive PTO & Companypaid holidays with a broad selection of floating holidays to honor employees diverse needs
Potential 401(k) employer match up to 6
Paid parental leave
Investment in your wellness: access to mental health support
#LIHybrid #LIJM1
Our Commitment to Diversity
ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
EEO Statement
ShiftKey does not discriminate based on race religion color sex gender gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other basis covered by applicable law. All employment is decided based on qualifications merit and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability please contact:
Required Experience:
Manager
Employment Type
Full-Time
