Customer Success Manager France
Customer Success Manager France
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Job Description
General information
Reference
Category
Customer Services Services Business Consultant
Contract type
Permanent
Job description
As a Customer Success manager Sales Specialist in Professional Services you will be responsible for developing professional services sales on the existing client base. Your primary goal will be to maximize customer satisfaction and identify upselling opportunities to increase revenue. You will also act as a Customer Success Manager to ensure client retention and growth.
If you are passionate about sales and developing client relationships and you want to evolve in a challenging environment then this opportunity is perfect for you. Join our dynamic team where you will have the chance to drive business growth build strong client partnerships and enhance your skills in a fastpaced resultsdriven environment. Thi position will be reporting to General Manager France.
You successfully fulfil your role by:
Client Relationship Management:
Develop and maintain strong relationships with existing clients.
Ensure regular followups to understand their needs and expectations.
Upselling Opportunities:
Identify additional client needs and propose suitable solutions.
Develop strategies to increase sales of complementary services.
Customer Success Management:
Develop professional services sales
Implement action plans to maximize customer satisfaction and loyalty.
Monitor performance indicators and adjust strategies accordingly.
Reporting and Analysis:
Prepare regular reports on sales activities and performance.
Analyse client data to identify trends and growth opportunities.
Internal Collaboration:
Work closely with marketing product and support teams to align efforts with client objectives.
Participate in team meetings to share client feedback and best practices.
Profile
A company is nothing without its people. Our diverse group of employees are the beating heart of our business and the key to our collective success. To maintain our success we need you to be innovative decisive and above all a good listener for our partners.
Our ideal candidate meets the following criteria:
- Minimum 3 to 5 years of experience as a Customer Success Manager (professional services sales).
- Bachelors degree in business sales or a related field.
- SaaS ERP solutions experience
- Ability to analyze client needs and propose tailored solutions.
- Proficiency in CRM tools and sales techniques.
- Strong organizational skills and rigor in managing client files.
- Living in France and fluent in French and English
Please apply with an English CV and Cover Letter.
We offer
A healthy worklife balance and the possibility of working hybrid. We encourage a collaborative and learning work environment which is why we offer constant learning and meaningful training opportunities. In addition we offer challenging projects with worldleading clients and extraordinary experiences. For this role we offer the following benefits package.
Join us on our journey to become the recognized world leader inSmart Sustainable Building Management software solutions. How we do this By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work learn live and play.
Do you love building connections Apply now!
Job location
France Paris (Noisy le Grand)
Handled by
Handled by
Roel Kruijtzer
Required Experience:
Manager
Employment Type
Full-Time
