Content Writer

Who We Are

The Farmers Dog was born from a mission to change the landscape of pet health providing dogs and their humans with honest smart and simple care. Were starting by radically improving the $90 billion pet food industry replacing bags of highlyprocessed pellets with a personalized subscription service that sends complete and balanced freshlymade dog food directly to customers doors. Our ultimate goal is to create innovative delightful and personalized experiences across all aspects of pet care and we believe our directtoconsumer business model holistic approach to growth and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date The Farmers Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers health to their companions and muchneeded change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where Youll Come In

As a Content Writer you play an integral part in supporting our customer experience organization through crossfunctional content creation. Reporting to the Knowledge Manager you will be responsible for developing and maintaining help documentation in the knowledge base for our customer experience team. Youll partner with stakeholders to create accessible easytounderstand support content ranging from comprehensive stepbystep workflows for our products and tools to internal communications for our support teams. Youll immerse yourself in our products and the endtoend support experience translating complex technical and industry language into clear digestible content that helps our support team and enhances the overall TFD customer experience. You own the daytoday maintenance of our knowledge base and do it all with excellent change management.

One Team: We dont think of ourselves as Acquisition Marketers Engineers Data Analysts or Product Managers. Beyond denoting skill sets and areas of expertise we dont think departments matter. Wed rather align ourselves to the goals were working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER getting the right people with the right context in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere and we arent tied to our own.We proactively source input.We talk to our customers and leads regularly and are quick to change course if we know theres a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives longterm retention. We answer questions and address problems early and proactively. We understand the value of different channels initiatives and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We dont subscribe to best practices or industry KPIs. Were uninterested in how we compare to benchmarks; instead we orient ourselves around being the best we can possibly be. Similarly we dont subscribe to rigid or classical expectations of roles i.e. acquisition is hyperfocused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end we seek to work in sequence and not in parallel. We constantly ask ourselves whats the most important hypothesis I should be working on right now How do I confirm or reject that hypothesis as fast as possible. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We dont expect to be perfect the first time.

How Youll Make An Impact

• Collaborate with subject matter experts across The Farmers Dog to create audit maintain and iterate support content to reflect latest processes and procedures
• Partner with stakeholders to help craft email chat SMS and phone responses using approved voice and tone guidelines
• Partner crossfunctionally on any new releases features and products to determine content approach and needs
• Author and package content to meet the needs of the different internal teams that rely on the knowledge base
• Follow company editorial guidelines and content templates to ensure consistency across content touchpoints
• Develop internal communications for new content or product launches and monitor audience feedback and engagement
• Gather and incorporate audience feedback to improve content increasing the accuracy and findability
• Monitor the effectiveness of the knowledge base and make continuous improvements and recommendations based on feedback data and emerging best practices
• Own the daytoday maintenance and updates of the knowledge base
• Stay up to date on industry trends and technological advancements in knowledge management

Were Excited About You Because

• You have experience in content creation or writing preferably in a customerfocused role
• You have excellent communication and stakeholder management skills
• You have demonstrated ability explaining product and policy specific concepts into jargonfree language to customers
• Youre able to thrive in ambiguous situations and find clarity
• You have excellent project and time management skills; ability to handle multiple projects concurrently
• Youre data driven and can identify trends in content performance based on channel and project goals
• You have the ability to quickly learn new technologies and user support applications
• You have experience with G Suite project management systems customer relationship management and content management systems
• Youre able to travel domestically on occasion 10
• You love dogs!

Office Guidelines

We are an inoffice culture made of inoffice people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment where being present fosters deeper connections and engagement.

Our DEI Philosophy:

Our companys mission is rooted in deep genuine care for dogs and for the people who love them. As an organization we are full of individuals who are unique in many ways but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult decadeslong endeavor. We believe the best use of our time energy and resources as a collective team is to focus on this mission and on supporting our team to do their best work and be their best selves. In support of this were committed to hiring and supporting a diverse workforce and investing in internal structures opportunities hiring/promotions processes and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dogfriendly office in Nashville
• Marketcompetitive compensation and equity packages
• Comprehensive Healthcare Dental and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and inperson meetings) is now a feature not a bug

Equal Employment Opportunity Statement

The Farmers Dog Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex gender identity sexual orientation race color religion creed national origin physical or mental disability protected veteran status or any other legally protected characteristic or status. For more information please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact.