People Culture Manager Banff
People Culture Manager Banff
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Job Description
What will be your daily pursuit
The Manager People & Culture Banff (P&C) is a key leader in driving P&C initiatives across our businesses including the Banff Gondola Lake Minnewanka Banff Lodging and Transportation Team in Banff as well as the Prince of Wales Hotel in Waterton and Golden Skybridge in Golden. This role is responsible for supporting every aspect of the employee experiencefrom onboarding and recognition to training and employee relations. Additionally this role also oversees Banffbased staff housing operations ensuring a safe clean and positive living environment for over 300 employees. This role reports to the Director People & Culture for the Banff Jasper Collection (BJC).
This position is based in Banff AB with occasional travel required to Waterton AB & Golden BC
What will your compensation be
The starting salary for this position will be dependent on experience.
What perks can you expect
- Work in a dynamic culturally diverse team from around the globe
- Work experience in aniconic unforgettable and inspiring location
- Free access to Pursuit attractions for staff and family send a friend at half the price!
- Discounted hotel stays under Pursuits lodging offerings and discounted food & beverage and retail experiences
- The chance to work in aninclusive cultureandmake lifelong friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growthor future work atother Pursuitlocations
- Access to one of the worlds most beautiful and iconic National Parks
What will you do in this job
BUSINESS PARTNERSHIP
- Hold regular oneonone meetings with line of business leaders you support to stay in the know on
how things are going any needs of the business and how you can best support the team throughout
the season - Communicate regularly any updates or changes as they relate to People & Culture tools and processes
to keep our teams informed - Collaborate with the Director of P&C on monthend reporting forecasting and budget planning
ENGAGEMENT & RECOGNITION
- Lead the annual team member engagement survey and action planning process for your respective
lines of business in alignment with the collections overall targets and goals - Communicate and champion Pursuits recognition programs providing feedback on program
enhancements - Serve on the BJC Communications Committee contributing to content for the bimonthly employee
newsletter
HOUSING
- Serve as the escalation point for Banff housing challenges and conflict resolution
- Provide daily leadership to the Banff Housing team including the Housing Supervisor Maintenance
Worker and Staff Housing Cleaner - Partner with the Housing Leadership Team to develop KPIs that ensure high standards in housing
operations (e.g. checkins/outs room changes inspections)
EMPLOYEE RELATIONS
- Partnering with the Human Resource Information System (HRIS) & Payroll team this role oversees
the employee change process from internal transfers promotions wage increases etc. - Serve as the point of contact for employee relations concerns providing sound guidance to
operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern
has been brought to full resolution with the concerned team member(s) - Conduct thorough investigations into sensitive matters and bring concern to full resolution with
concerned team member(s) - Build manager capability on handling concerns in partnership with the Director of People & Culture
PERFORMANCE MANAGEMENT
- Lead coach and develop a team of direct reports fostering professional growth and strong
performance - Lead the annual performance management process with support from the People & Culture Support
Services team inclusive of launching new tools educating leaders and ensuring high levels of
engagement with the process - Identify and address performance opportunities/issues through coaching counseling and
disciplinary action when necessary
TRAINING & DEVELOPMENT
- Oversee and enhance orientation programs in Banff Golden and Waterton ensuring 100
completion within the first week of employment - Participate in collection and line of business training and development initiatives as identified
- Provide recommendations for training opportunities based on identified gaps
- Support team member development through succession planning.
COMPLIANCE
- Subscribe to relevant publications to stay up to date with Alberta and BC labor laws and regulations
in our industry - Balance Pursuits practices and processes with legal compliance and business needs
#linkedinAH1
What skills and experience do you need for this job
- 35 years of broad HR/P&C experience including people management coaching and employee
relations - Experience in hospitality travel or tourism is preferred
- Background in managing seasonal workforces and multisite teams
- Proven experience developing and delivering training programs
- Familiarity with payroll time & attendance and HRIS systems
- Strong relationshipbuilding skills across all levels of an organization
- Proficiency in Microsoft Office and relevant HR tools
- Handson leadership approach with high energy motivation and drive
- Strong communication skills both verbal and written
- High selfawareness emotional intelligence and adaptability
- Ability to stay composed under pressure and thrive in a dynamic environment
- Passion for growth and commitment to Pursuits expanding vision
- Champion of change innovation and continuous improvement
What will your work environment be like
- Office setting in Banff AB
- Matrix shared service organization including working with partners outside the immediate area
- May require occasional travel to our Jasper Alberta P&C office
- Energetic team environment that encourages activity collaboration and fun
EEO
Equal Employment Opportunity Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team at
We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
