Executive Client Delivery
Executive Client Delivery
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$ 180000 - 270000
1 Vacancy
Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technologyenabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer endtoend revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!
O.N.E Purpose:
Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
By embodying our core purpose of customer obsession new ideas and driving innovation and delivering excellence you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Vice President Client Delivery II is responsible for leading client success across one or multiple clients. The VP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned site(s) in addition to oversight management growth and development of their onsite operations team. Ensures optimal performance and adherence with Ensembles Client Delivery Management Model. The VP is closely involved with client engagement performance improvement strategic planning and best practice integration across the Revenue Cycle and works closely with Ensemble and Client Executive leadership to communicate results and escalations according to Ensembles internal guidelines. The VP may act as the first or second tier point of contact for the client for all revenue cycle related requests.10 Acute Facilities or $3B Net Revenue Under Management. For dedicated client leaders: $1B Client Oversight or Operational Oversight (including Front End Middle Revenue Cycle or Business Office) or Oversight of 6 Clients
Customer Obsession: Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
Client Integration & Strategic Alignment
- Defines and establishes strategic direction priorities accountabilities and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
- Conducts client analyses and provides recommendations requiring strategic innovative thinking skills and complex crossfunctional operations experience.
- Creates and maintains onsite operations strategic integration plans with clearly defined objectives desired outcomes and timelines of implementation.
Performance Management
- Develops longrange strategic plans for systems and processes that support a high performing patientcentered revenue cycle.
- Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
- Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities process improvement identification and technology enhancements.
- Develops strategy to impact poor performance and directs the implementation and client buyin for recommended solutions.
- Develops/ adheres to specific objectives and performance standards as defined by client and statement of work including but not limited to AR aging denial management and selfpay and POS collections / patient experience improvement.
- Responsible for influencing change related to the key functions of Revenue Cycle.
- Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
- Identifies gaps in client support/performance and proposes solutions (e.g. technology services) to drive performance improvement
Relationship Management
- Has strong interpersonal skills and proven ability to build relationships and organization alignment influence decisions engage onsite operational teams and drive results.
- Participates and leads program level meetings with program stakeholders.
- Works closely with CFO and other client leadership to support analysis reporting and service line development
- Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies contracting regulatory updates and compliance requirements
- Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement strategic initiatives partnership opportunities and escalated client support needs
- Provides weekly and monthly standard reports to client leadership.
- Promptly escalates operational and/or client concerns to Ensemble leadership
People Management
- Proactively Plans for succession in key positions and leads the planning for coverage when vacancies occur (utilize Float pools where applicable) to eliminate the negative impact to facilities experiencing vacancies
- Participates in Candidate identification and consideration when filing open positions.
- Leads the process for onboarding new Leadership at assigned locations.
- Performs staff reviews and prepares performance documents for direct reports.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation.
Or other approved job relevant certification.
Job ExperiencePeople Leadership Experience
Education LevelPreferred Area of Study
Other Preferred Knowledge Skills and Abilities
This position pays between: $180000$270000
Join an awardwinning company
Fivetime winner of Best in KLAS 202025
Black Book Researchs Top Revenue Cycle Management Outsourcing Solution
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance
Energage Top Workplaces USA
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified
Innovation
WorkLife Flexibility
Leadership
Purpose Values
Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and wellbeing programs.
- Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
- Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many jobrelated factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.
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Employment Type
Full-Time
