Sr Client Service Specialist (4821)
Sr Client Service Specialist (4821)
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$ 75000 - 110000
1 Vacancy
Job Description
SMBC Group is a toptier global financial group. Headquartered in Tokyo and with a 400year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
The anticipated salary range for this role is between $75000.00and $110000.00. The specific salary offered to an applicant will be based on their individual qualifications experiences and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation SMBC offers a competitive portfolio of benefits to its employees.
Role Description
Role Objectives: Delivery
Answer customers complexed inquiries and questions and respond to them with the solutions and appropriate necessary escalate the issues to GTDB Product area.
Create daily logs in proprietary system for issues and inquiries from customers for recordkeeping purposes.
Work with our partner bank to set up service support to customers for troubleshooting to resolve the responsible for monitoring all setups are completed correctly and in a timely manner.
Additional Requirements
Maintain the records of concession pricing and special ECR memos from Relationship Manager for specific periods or renewals to keep information updated and accurate in billing database.
Expand knowledge of cash management service products to provide support toGTBD sales team and Relationship Manager in order to increase crossselling opportunities.
Collaborate with backoffice operations Deposit & Clearing and Investigations Departments to resolve wire transfer issues and other related inquiries in a timely manner. And work with them to find better way to avoid forthcoming issues.
Qualifications and Skills
BA/BS or equivalent experience
5 years of client facing role at a major financial institution.
Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation
Strong team player
Excellent communication skills. The applicant must be a bilingual speaking and writing for English and Japanese
Ability to work under pressure and meet time critical deadlines.
Ability to prioritize tasks and manage the time effectively.
Proficient skills on MS Excel & PowerPoint
Hybrid working: Recommend working in the office twice a week.
SMBCs employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles including for example certain FINRAregistered roles for which inoffice attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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