Client Care Specialist
Client Care Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At Kalispell Ford we like to do things differently. We know what most people think of car dealerships and were here to change that! We may service and sell vehicles but first were here to take care of people. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.
Due to our continued growth Kalispell Ford is looking for talented individuals seeking opportunities for growth to join our Sales Team as a Client Care Specialist. We understand the importance of education and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry and may have experience with previous roles in customer service retail sales restaurant industry or hospitality.
WHAT WE OFFER:
- $40000$50000 a year including bonuses
- FullTime schedule with 410hr shifts and rotating weekends
- 401(k) Coordination and Matching
- Medical Dental Vision Insurance
- Opportunities for Advancement
- Vacation & Sick Pay
- Employee Discounts on products/services
- Access to company fun and events year round
WHAT YOULL DO:
- Answer inbound phone email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
- Respond to leads/inquiries in a timely manner determined by industry and dealership standards
- Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
- Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
- Ensure that all communications via phone text email or inperson are professional and courteous
- Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
- Ensure appointment vehicles are selected clean and ready to show/test drive for dealership guests
- Maintain minimum training standards set forth by manufacturers
- Attend ongoing improvement meetings held by management teams
- Become proficient in warranty coverage policies and procedures set by manufacturers
- Greet guests upon arrival in a prompt courteous and professional manner
- Acknowledge all dealership guests on the premises when opportunity arises
- Perform any and all other related duties as required and assigned
- Maintain a professional image and appearance in the workplace
- Provide topnotch and exceptional guest experiences before during and after a vehicle sale
WHAT YOULL NEED:
- High school diploma GED or vocational training or jobrelated course work preferred
- Strong organizational skills and patience
- Ability to work independently while being an integral member of the sales team
- Strong attention to detail
- Typing skills
- Ability to work well in a fastpaced team setting
- Active listening skills
Kalispell Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
