Customer Success Manager

We are seeking a proactive and relationshipdriven Customer Success Manager to join our team in Valencia Spain. In this role you will play a key part in ensuring our customers maximize the value of our solutions driving longterm engagement and fostering strong relationships. You will act as a trusted advisor helping customers achieve their business goals while contributing to the overall growth and success of our company

Responsibilities

• Customer Relationship Management: Own and nurture customer relationships acting as a strategic partner to ensure their success.
• Onboarding & Adoption: Lead a seamless onboarding experience providing tailored guidance to maximize product adoption and engagement.
• Proactive Account Engagement: Anticipate customer needs by proactively providing insights best practices and recommendations.
• Retention & Expansion: Identify and execute strategies to improve retention drive renewals and uncover expansion opportunities in collaboration with sales.
• ProblemSolving & Support: Act as a customer advocate coordinating with internal teams to address challenges and deliver optimal solutions.
• Product Advocacy: Champion the voice of the customer providing feedback to product teams to enhance features and functionality.
• Reporting & Insights: Analyze customer engagement metrics to drive datainformed decisions and improve customer outcomes.

Competencies & Skills

• 35 years of experience in customer success account management or a related role within a B2B SaaS or technologydriven environment.
• Exceptional verbal and written communication skills with the ability to translate complex concepts into clear actionable insights.
• Proven ability to analyze data identify trends and proactively solve customer challenges.
• Experience working crossfunctionally across sales support and product teams to drive measurable customer success.
• A deep passion for delivering value fostering engagement and building longterm customer relationships.

Preferred Qualifications:

• Proficiency with CRM and customer success platforms such as Salesforce PlanHat or Gainsight.
• Experience tracking and improving customer success metrics including NRR GRR CSAT and NPS.
• Background in SaaS technology or enterprise solutions ideally in a highgrowth environment.

Why Labster.

At Labster and UbiSim we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning Labster redefines STEM education by providing tools that break down societal and economic barriers enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education equipping the next generation of patientcentric nurses with immersive VR experiences. Our work is urgent and impactfuladdressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to highquality learning. If youre passionate about making a tangible difference in the world through education and healthcare innovation this role will amplify your impact.

Whats in it for you

• Competitive compensation and comprehensive benefits package.

• Generous parental leave policy including a phased return to work program to support your transition.

• Work with flexibility in a remotefirst organization that values worklife balance.

• Flexible vacation policy so you can recharge when you need it.

• Opportunities to travel and connect with colleagues from around the world.

• Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.

• The chance to get involved with our Values in Action and LGBTQIA Employee Resource Groups promoting a diverse and inclusive workplace.

Our commitment to all of you

Labster is committed to select the best available candidate for every open position regardless of sex sexual orientation race color religion marital status ethnic origin age disability or geographical location. At the same time we aim to provide all team members with the opportunity to develop long term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair objective impartial transparent and are applied consistently.