Telecaller WFO
Telecaller WFO
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
telecaller also known as a telemarketer or phone sales representative is responsible for making outbound or receiving inbound calls to promote products or services gather customer feedback or provide support acting as the voice of a company.
Heres a more detailed breakdown of a telecallers job description:
Responsibilities:
Making outbound calls:
Reaching out to potential clients or existing customers to promote products or services generate leads and schedule appointments.
Handling inbound calls:
Responding to customer inquiries resolving issues and providing information about products or services.
Generating leads:
Identifying potential customers and qualifying them for sales or further engagement.
Building rapport and relationships:
Establishing positive relationships with customers to foster trust and loyalty.
Promoting products or services:
Effectively communicating the benefits of products or services to potential customers.
Taking orders:
Processing orders over the phone accurately recording customer information and preferences.
Providing customer support:
Addressing customer queries resolving complaints and ensuring customer satisfaction.
Maintaining accurate records:
Keeping track of customer interactions notes and followups.
Following scripts and guidelines:
Adhering to company protocols and using provided scripts to ensure consistent messaging.
Meeting sales targets:
Contributing to the companys revenue goals by generating leads and closing sales.
Providing feedback:
Sharing insights about customer preferences and market trends to improve sales strategies.
Employment Type
Full Time
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