This is a remote position.
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Telecaller also known as a telemarketer or phone agent is a professional who makes and receives phone calls to promote products or services gather information or provide customer support. They are crucial for businesses acting as the first point of contact and contributing to sales lead generation and customer relationship management.
Key Responsibilities:
Outbound Calling: Making calls to potential customers to introduce products or services explain their benefits and persuade them to make a purchase or schedule an appointment.
Inbound Handling: Addressing customer inquiries resolving complaints and providing support through phone calls.
Lead Generation: Identifying and qualifying potential customers through phone conversations.
Sales: Closing deals over the phone and processing orders.
Information Gathering: Collecting customer data understanding their needs and documenting interactions.
Customer Relationship Management: Building and maintaining relationships with customers through regular follow-up and personalized communication.
Maintaining Records: Keeping accurate records of calls sales and customer interactions.
Following Up: Contacting leads and existing customers to nurture relationships and drive sales.
Meeting Targets: Achieving daily weekly or monthly sales or engagement goals.