work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
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telecaller also known as a telemarketer or telesales representative is someone who contacts potential and existing customers over the phone to promote products or services generate leads and provide customer support. They play a crucial role in sales and customer engagement by building relationships explaining offerings and ultimately driving revenue for the organization.
Key Responsibilities:
Outbound Calling:
Making calls to potential customers to introduce products/services explain their benefits and generate interest.
Inbound Handling:
Addressing customer inquiries complaints and providing support through phone calls.
Lead Generation & Qualification:
Identifying potential customers gathering information and qualifying leads for the sales team.
Sales & Closing:
Persuading customers to make purchases book appointments or take other desired actions.
Customer Relationship Management:
Building and maintaining positive relationships with customers through effective communication.
Product Knowledge:
Staying updated on products/services pricing and any relevant information to effectively communicate with customers.
Record Keeping:
Maintaining accurate call logs updating customer records and documenting interactions.
Meeting Targets:
Achieving daily/weekly/monthly call targets and sales goals.
Report Generation:
Creating reports on call activity sales performance and other relevant metrics.
Complaint Resolution:
Addressing customer complaints professionally and efficiently.
Essential Skills:
Communication Skills:
Excellent verbal communication and active listening skills are crucial for engaging with customers and understanding their needs.
Sales Skills:
Persuasion negotiation and closing skills are important for converting leads and achieving sales targets.
Customer Service Skills:
Empathy patience and problem-solving abilities are vital for handling customer inquiries and complaints.
Technical Skills:
Familiarity with CRM software telephone systems and basic computer applications.
Time Management:
Ability to manage a high volume of calls prioritize tasks and meet deadlines.
Adaptability:
Adjusting communication style based on customer needs and situations.
Employment Type
Full Time
Key Skills
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