work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a Telephone Operator or Phone Agent is responsible for making and receiving phone calls to promote products or services gather information or make sales on behalf of a company. They interact with existing and potential customers handle inquiries and work to achieve sales targets. Telecallers play a crucial role in direct communication with the target audience building relationships and generating revenue.
Key Responsibilities:
Outbound and Inbound Calls: Making and receiving phone calls to engage with customers.
Product Promotion: Explaining product features benefits and pricing to potential customers.
Lead Generation and Conversion: Following up on leads and converting them into sales or appointments.
Customer Service: Addressing customer inquiries concerns and complaints professionally.
Maintaining Records: Updating customer information and call logs accurately.
Meeting Targets: Achieving daily/weekly call targets and contributing to team performance.
Following Scripts and Guidelines: Adhering to telecalling scripts and organizational policies.
Building Relationships: Fostering positive relationships with existing and potential clients.
Data Entry and Reporting: Maintaining accurate records of interactions and reporting on results.
Problem Solving: Handling customer complaints and finding suitable solutions.
Staying Updated: Keeping up-to-date with product knowledge and industry trends.
Essential Skills:
Communication Skills: Excellent verbal and written communication is crucial for engaging with customers.
Persuasion and Negotiation: Ability to influence customer decisions and handle objections.
Active Listening: Paying close attention to customer needs and concerns.
Customer Service Orientation: Empathy problem-solving skills and a positive attitude.
Sales Acumen: Basic understanding of sales processes and closing techniques.
Time Management: Ability to manage multiple calls efficiently and meet deadlines.
CRM Proficiency: Familiarity with CRM software for managing customer data.
Technical Proficiency: Basic computer skills for data entry and record-keeping.
Resilience: Ability to handle rejection and maintain a positive attitude.
Employment Type
Full Time
Key Skills
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