Diva International Inc. (DIVA) is looking for a Logistics Specialist who will be responsible for optimizing the movement of goods and materials throughout the supply chain ensuring timely delivery costeffectiveness and adherence to quality standards. This position contributes to enhancing operational efficiency customer satisfaction and overall profitability of the organization.
The role allows for remote work in Ontario Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario Canada.
About Us:
Since 2003 DIVA has introduced and onboarded millions of people as they keenlyoranxiouslydiscovered reusable period care. Founded by motherdaughter duo Francine Chambers and Carinne ChambersSaini DIVA revolutionized the feminine hygiene industry and created the mass market adoption of sustainable period care alternatives. Today the DIVA brand is synonymous with the menstrual care category driving change and bringing sustainability to the forefront of new period care innovation. We are DIVA. Your conscious cycle care partner.
Responsibilities:
General Duties
Coordinate and monitor the logistics of transporting parts materials supplies ensuring all shipments and deliveries are completed in time for customers and organization.
Coordinate with inhouse sales team to promote accurate and timely processing of orders for customers
Responsible for reviewing and approving all Logistics invoices as well as all related charges. Ex: Unloading Fees Late Fees Nonconformance Issues etc.
Ensure all SOPs are up to date and provide recommendations for improvement
Responsible for monitoring past due orders.
Owner of new HS codes and specific country documentation requirements.
Ownership of any custom held products and resolution.
Prepare and process all customs documents for International & U.S. shipments.
Provide adhoc reports as necessary (e.g. freight costs).
Owner of Chamber of Commerce certifications.
Leading the EDI functions within the logistics department where applicable
Order Processing/ Logistics
Manage distribute and process purchase orders and Ship Request Forms.
Responsible for packing slips required labels verifying shipping fees and available inventory for orders and creating shipping documents for customers.
Arrange book and track shipping of samples donations and tradeshow materials.
Perform EDI requirements: invoicing POA ASN and label requirements.
Create process documents per customers and load into SharePoint/Logistics folder.
Ensure appropriate spreadsheets and NetSuite are kept up to date with customer information.
Use and maintain customer portals.
Address tracking pricing issues disputes RMAs shipping discrepancies and order adjustments.
Track logistics costs and research possible new carriers when required.
Reverse Logistics
Provide and process all RMA to customers.
Request secure destruction when required request and log photos if required.
Inventory Control/Management/Ordering
Team member of yearly physical inventory counts in Canada and US.
Work as support liaison with operations.
Track measure and report regularly on the status of customer orders.
Accounting
Review customer deductions and create RMAs on NetSuite.
Review and approve all shipping charges.
Assist Accounting regarding costs invoicing and shipping discrepancies.
Quality
Ensure the organizations procedures and policies for product distribution traceability and verifying customer order requirements are followed.
Work in accordance with DIVA International Inc.s Quality Policy and BCorp set of standards.
Other
Monthly meeting with respective warehouse to discuss any issues or improvements.
Qualifications:
Minimum 3 (three) years of experience in a similar position.
College diploma or certificate in Logistics Material Management Supply Chain or related field.
Must be detail oriented: attention to accuracy.
Selfmotivated confident energetic and creative.
Experience in leading a team is an asset
Ability to prioritize time effectively.
Excellent computer skills including Microsoft Excel Word PowerPoint.
Knowledgeable in NetSuite EDI and Freshdesk is an asset.
Experience and/or comfort working in the menstrual hygiene category.
Flexibility and great interpersonal skills enabling effective work in a diverse environment.
Experience working in remote work an asset alongside a strong understanding of working in an office environment.
About Our Hiring Process:
Does this sound like great fit for you We would love to hear from you.
You can expect us to be curious about who you are what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.
Why work at Diva International
People are the heart and soul of DIVA sharing our passion to make a meaningful difference in the world. We empower our employees to shatter societal norms and status quo raise our standards so we can grow together and make a great company even better.
At DIVA we strive to be a welcoming and safe space for everyone regardless of their race national or ethnic origin colour religion age sex sexual orientation gender identity physical ability or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please email atemailprotectedif you require accommodation. Information related to accommodation requirements will be addressed confidentially.
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