Client Success Manager
Client Success Manager
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Job Description
Wishup provides highquality remote talent from India to companies across the world. With a selection rate of 0.1 this top talent is further upskilled and managed through an inhouse AIbased remote work management tool. Wishup specializes in the following roles Virtual Assistants Operation/Admin managers Executive Assistants Project Managers Bookkeepers and Accountants.
Our founding team consists of Vivek Gupta (IIM Ahmedabad IIT Madras) and Neelesh Rangwani (IIT Madras).
In the last 3.5 years Wishup has
- Grown its revenue by >1000
- Increased the headcount 4X
- Closed preseries A round of funding of $1Mn from Orios Venture Partners
- Increased our client base 3X the majority of them being from US.
You have an opportunity to be part of Indias first and biggest remote work platform.
About the role Keynotes:
- Profile Client Success Manager
- Role Fulltime
- Grade Manager / Sr. Manager
- Location Bengaluru (Candidate has to be ready with work from office)
- Work hours Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)
- Own the entire top line for the assigned accounts
- Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
- Own the entire postsales customer lifecycle through proactive relationship building right from onboarding education support feedback renewals upsells and referrals
- Monitor account health adoption metrics and of customer success plans
- Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables endusers to improve efficiencies
- Partner with sales and operations to provide insights on customer health with a focus on adoption expansion opportunities and renewals
- Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates
- 2 years of customer success/client relationship experience postsales or consulting role
- Strong work experience in clientfacing roles such as account management business development
- Very detailoriented techsavvy and solutionoriented
- Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
- Experience in onboarding set up training/product demos resolution and escalation of issues and client retention.
- Able to use data to make decisions simplify complex problems and express themselves thoughtfully
- Strong track record of identifying customer needs and successfully executing retention and adoption strategies
- Ability to challenge team members and be challenged provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with the ability to flex style depending on the audience (CLevel / Leadership / Team)
- Wifi 100mbps internet speed
- Laptop with 8gb ram(windows) or 3GB ram(mac)
- Minimum I3 8th gen processor @ 2.4Ghz minimum 256mb internal GPU
- Good camera and Headset
- A quiet and welllit workspace
- 2 rounds of Tests Aptitude Test(15 questions in 15 minutes) and Email Writing test(15 minutes)
- 34 rounds of interviews
- Assignment (Can be skipped for fasttrack cases)
Required Experience:
Manager
Employment Type
Full-Time
