Scale Customer Success Manager
Scale Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Revolutionizing Executive Support With Simplicity Trust and Tech
As a Scale Customer Success Manager you ll manage multiple customer engagements deliver timely onboarding check-ins and provide tailored support to help users adopt key features. You ll play a vital role in ensuring a smooth customer experience while contributing insights to improve scalable success tools and processes.
About our Client
Our client is a UK-based virtual executive support service empowering businesses to achieve more with high-quality tech-enabled assistance. With a focus on simplicity trust and high-touch service they support leaders globally while maintaining a collaborative forward-thinking environment for their people.
Your Daily Tasks
What success looks like:
- Nearly every customer with <10 seats has a monthly check-in in their first 3 months
- Customers are onboarded quickly and adopting key features
- Early feedback from these customers is used to improve our product and processes
Three core responsibilities:
Deliver proactive monthly check-ins:
- Reach out to all new customers with <10 seats every month for their first 3 months (by email video or in-app chat)
- Answer questions share tailored tips and track onboarding progress
- Spot and resolve blockers early
Support onboarding and activation:
- Welcome and guide new users through setup after month 1
- Help them use key features and achieve early wins
- Share resources and troubleshoot issues when needed else route to the support team
Contribute to scalable success playbooks and content:
- Share insights from customer conversations to improve our onboarding guides and communications
- Suggest updates to help content and playbooks
- Collaborate with the wider team to improve the customer experience
Requirements
The Qualifications We Seek
- 2 years in a customer-facing role (CS support onboarding etc.)
- Able to manage multiple customer conversations simultaneously
- Friendly proactive and organized communicator
- Tech-savvy with strong attention to detail
- Collaborative and comfortable working with international teams
Job Overview
Shift: 10 AM 6 PM MK time
Work setup: Onsite Skopje Macedonia
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Global career exposure
- Prime office location
- Unlimited upskilling through Emapta Academy courses
(Explore: Are WeEMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek 2+ years in a customer-facing role (CS, support, onboarding, etc.) Able to manage multiple customer conversations simultaneously Friendly, proactive, and organized communicator Tech-savvy with strong attention to detail Collaborative and comfortable working with international teams Job Overview Employment type: Full-time Shift: 10 AM 6 PM MK time Work setup: Onsite, Skopje, Macedonia
Employment Type
Full Time
