Client Relations Specialist
Client Relations Specialist
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1-3years
46230 - 46230
1 Vacancy
Job Description
This is a remote position.
Our primary office is in Philadelphia Pennsylvania with a global network of delivery centers in the Us Philippines Mexico and Ghana.
Our Vision
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment eventually growing a new generation of capital owners from wage earners.
We are seeking a Client Relations Specialist to work remotely and manage client relationships ensuring a high level of satisfaction and service. The ideal candidate will have strong interpersonal skills and the ability to resolve issues while building positive client relationships.
Responsibilities:
Serve as the main point of contact for assigned clients.
Build and maintain strong relationships with clients through regular communication.
Address and resolve client concerns or issues promptly and professionally.
Collaborate with internal teams to ensure client needs are met.
Track and report on client satisfaction and performance metrics.
Assist clients with service inquiries and guide them through company offerings.
Prepare reports and documentation for client meetings.
Requirements
High school diploma or equivalent; bachelor s degree preferred.
2 years of experience in customer service account management or client relations.
Strong communication and problem-solving skills.
Proficiency in CRM software and Microsoft Office Suite.
Ability to manage multiple client accounts simultaneously.
Experience in building long-term client relationships.
Benefits
Remote work with flexible hours.
Health dental and vision insurance options.
Paid time off and holidays.
Performance-based bonuses.
Career growth and development opportunities.
Client Relationship Management Customer Service Conflict Resolution Communication Skills Problem-Solving CRM Software Proficiency Negotiation Skills Time Management Sales and Upselling Team Collaboration
Employment Type
Full Time
