Client Experience manager
Client Experience manager
Posted on :
21-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description (JD)
The Client Engagement Manager will serve as the primary liaison between clients and the recruitment firm. This individual will be responsible for maintaining long-term client relationships generating new business opportunities within the hospitality industry and ensuring seamless execution of recruitment mandates. The role also involves coordinating interviews tracking submissions managing feedback and handling post-placement follow-ups and client invoicing.
Key Responsibilities:
- Act as the point of contact between clients and internal recruitment teams.
- Set up interviews between clients and shortlisted candidates.
- Handover confirmed mandates and interview updates to the Admin Manager and internal team.
- Build strong long-term relationships with hospitality clients by understanding their talent needs.
- Send commercial proposals and pitch decks to prospective clients.
- Maintain regular communication to update clients on candidate submissions and feedback.
- Follow up on each submitted profile for client feedback and next steps.
- Ensure accurate documentation and timely handover of new mandates to designated team member (e.g. Shubhangi).
- Coordinate with the Admin Manager for invoice generation and follow up for payments
Requirements
Job Specification (JS)
Education & Experience:
- Bachelors degree in Hospitality Management Business Administration or a related field.
- Minimum 3 5 years of proven experience in sales business development or client servicing.
- Prior experience working with or in hotels/hospitality industry is mandatory.
Skills & Competencies:
- Strong understanding of hotel operations and hospitality client expectations.
- Excellent communication and interpersonal skills.
- Client-centric mindset with a flair for building relationships.
- Proficient in proposal drafting negotiation and follow-up.
- Ability to manage multiple accounts mandates and internal handovers simultaneously.
- Familiarity with tools like ClickUp (project management) and Zoho (CRM/CV database) is a plus.
- Organized detail-oriented and proactive in problem-solving.
- to follow up on the all submission made to the clients
- To follow up on the Invoice & Payment
Reporting To:
- Business Head / Director Client Services
Skills & Competencies: Strong understanding of hotel operations and hospitality client expectations. Excellent communication and interpersonal skills. Client-centric mindset with a flair for building relationships. Proficient in proposal drafting, negotiation, and follow-up. Ability to manage multiple accounts, mandates, and internal handovers simultaneously. Familiarity with tools like ClickUp (project management) and Zoho (CRM/CV database) is a plus. Organized, detail-oriented, and proactive in problem-solving. to follow up on the all submission made to the clients To follow up on the Invoice & Payment
Employment Type
Full Time
Key Skills
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