Client Account Manager
Client Account Manager
Posted on :
21-07-2025
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1 Vacancy
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Job Description
Position Title: Client Account Manager
Timings: 4:00pm - 1:00am
Department: Business Development
Location: Ikonic Plot # 176 Korang Road near Rahat Bakers I-10/3 Islamabad
About Us:
IKONIC is a US-based IT company headquartered in Miami Florida serving clients globally for over 9 years. We re known for building scalable digital solutions and high-performing product teams. Innovation ownership and outcomes are core to how we work.
Position Purpose:
We are currently seeking talented and driven individual to join our team as Client Account Manager for US clientele. The candidates should possess a minimum of 2 plus years of experience in the service industry with multiple client accounts. Exceptional communications skills are paramount for this role.
Education & Professional Qualification:
- Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
- Certification(s): Not mandatory but certification in a relevant field is a plus.
Experience:
- 2 years of relevant experience with US account management.
- Experience with the service industry would be a plus.
Responsibilities:
- Serve as the primary point of contact for assigned client accounts owning the relationship from onboarding through ongoing delivery and retention.
- Monitor and ensure client satisfaction throughout the service lifecycle proactively identifying friction points and resolving concerns before they escalate.
- Coordinate closely with internal delivery and project management teams to align resourcing timelines and priorities with client expectations.
- Conduct regular client check-ins and strategic business reviews to assess satisfaction gather feedback and provide updates on performance and delivery progress.
- Collaborate with Sales and Executive Leadership to identify opportunities for account expansion (upsell and cross-sell) including additional developers or new service areas.
- Maintain a pulse on account health usage patterns and relationship status to ensure retention and long-term success.
- Proactively track contract renewals and ensure timely discussions and adjustments to scope or team composition as needed.
- Identify "white space" and develop tailored growth plans per client recommending staffing additions or specialized services that align with their roadmap.
- Act as the client s advocate by sharing their feedback concerns and suggestions with internal teams to help us improve our services.
- Work with satisfied clients to get referrals or ask if they re open to sharing their story for a testimonial or case study.
- Log and maintain accurate up-to-date client records notes and reports in internal systems (CRM reporting dashboards etc.)
Requirements
- Bachelor s degree in Business Communications or related field or equivalent practical experience. (CS background is a plus).
- Excellent written and verbal English communication skills must be fluent and professional for US client interaction.
- Proven experience managing international (especially US-based) clients in a service-based or tech environment
- 3 years of experience in client account management customer success or related roles ideally within IT services staffing or consulting environments.
- Prior experience in a fast-paced high-growth technology services or staff augmentation company.
- Proven ability to build trust and rapport with senior client stakeholders including CTOs Engineering Managers and Project Leads
- Strong communication and interpersonal skills with the ability to manage expectations deliver difficult news diplomatically and maintain professionalism at all times.
- Familiarity with developer staffing models and understanding of how technical teams operate within client environments is a strong plus.
- Experience collaborating across departments particularly with delivery/project management technical recruiters and leadership teams
- Ability to manage multiple accounts simultaneously and prioritize competing client needs.
- Strong attention to detail with excellent follow-through on commitments and communications.
- A growth mindset and curiosity to learn about client industries challenges and how our services can continuously evolve to serve them better.
Benefits
- EOBI
- Provident Fund
- Medical Health Insurance
- Accommodation
- Annual Leaves
- Casual leaves
- Sick Leaves
- Bereavement Leaves
- Marriage Leaves
- Paternity Leaves
- Maternity Leaves
- Recreational area for in-house games
Why Should You Join IKONIC
At IKONIC we believe in providing opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
- A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
- A Dynamic Environment where we focus on encouraging initiatives promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
- Market Competitive Compensation based upon your professional qualifications and skill set.
- As an Equal employment opportunity provider. All employment associated decisions are based on an individuals merit.
Note: Above goals and job descriptions are indicative and subject to change.
Employment Type
Full Time
Key Skills
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