Strategic Account Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Strategic Account Manager do

As a Strategic Account Manager at Fiserv you will own several of the key operational and projectrelated management responsibilities for large strategic financial institutions across many financial technology products. Your role will be to gain a deep understanding of the key strategic and operational objectives/issues and partner across Fiserv to drive resolution by actively managing and delivering solutions to address needs. You will be responsible for ensuring client satisfaction retention support of contract revenue growth and renewals and identifying opportunities to solve client needs through the relationships established with the client.

What you will do:

• Serve as a point of contact and information resource to clients sales support and management regarding ongoing operations.
• Support relationship managers with internal reporting and account activities (e.g. Account Plans).
• Coordinate with Sales Operations to develop and execute effective processes to support accounts.
• Develop and implement effective strategies and processes to resolve client issues in an effective and timely manner.
• Establish and leverage strong internal relationships and networks across Fiserv to effectively influence and lead internal projects that require driving action from associates across the business.
• Lead critical initiatives including but not limited to external projects incident response process improvement and developing/maintaining standard operating procedures.
• Maintain industry and product knowledge an understanding of customers needs and concerns while continuously promoting a positive company image.

What you will need to have:

• 6 years of experience in financial services or payments industry with product consulting account management or operations experience
• 1 years experience working with large external partners and/or clients and managing internal stakeholders
• Bachelors Degree

What would be great to have:

• Master of Business Administration degree
• 1 years of experience in technology product management and development

Important info about this role:

• Were better together. This role is fully onsite.
• In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work:

• Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy worklife balance with paid holidays generous time off policies including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.

#LIVA1

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.