Service Dispatcher
Service Dispatcher
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Job Description
The Dispatcher will coordinate schedule and communicate with Mood Technicians Affiliates Subcontractors and Clients in regards to on site visits. They will be responsible for ordering equipment following client specific approval instructions communication of ETAs with all parties involved and meeting client SLAs. Dispatchers will be responsible for scheduling specific regions and ensuring all resources are utilized appropriately to resolve the clients issue.
Coordinate timely Technician visits or removal requests ensuring client specific SLAs are met
Speaking with supervisors or customers to resolve problems requests for services or equipment
Scheduling and dispatching technicians work crews3rd Party Vendors or equipment to appropriate locations according to predetermined schedules customer requests or immediate needs
Being in charge of communications within company assigned territories
Keeping and organizing work requests customer requests completed work requests charges for work performed expenses for services performed inventory records and other information
Receive and input service orders into Oracle Service Cloud and document all ongoing communication including job completion notes in Oracle
Takes a proactive approach to anticipating and preventing scheduling conflicts
Oversee vehicle scheduling and routes dispatch vehicles and provide timely information to drivers
Report all scheduling and driver complaints to the appropriate location manager
Keep a cordial and professional working relationship with technicians and subcontractors
Employment Type
Full-Time
