Technical Specialist
Technical Specialist
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Job Description
Business Unit: Digital innovation Products & Channels CIO
Salary range:per annum
Location:Hybrid with occasional travel to office hubs in Glasgow Newcastle London.
Contract type: Permanent Full Time.
Live up to your potential. Live a life more Virgin.
Our Team
The Product and Channels (P&C) team leads clientfacing apps colleague apps and web services. Were transforming to enhance collaboration encourage curiosity and streamline operations for exceptional customer experiences. With a purposedriven approach were making money happier for our customers ensuring better security stability and performance.
Join our dynamic and innovative team where we lead the charge in transforming digital experiences for our customers and colleagues. We are passionate about enhancing collaboration fostering curiosity and streamlining operations to deliver exceptional customer experiences. Our vision is to happier for our customers by ensuring better security stability and performance.
As such our Frontdoor technical specialist will play a vital role in assessing the system and resourcing requirements for incoming requests across the Products & Channels technical landscape. If youre passionate about working closely with technical areas and providing great service to stakeholders this role might be the perfect fit for you.
What youll be doing
- Delivering highlevel estimates to stakeholders across a variety of areas both business and technology
- Managing incoming internal requests through to estimation
- Coordination of estimate assessments across P&C delivery areas engaging with broader technical specialist cohort
- Active ownership and accountability of request backlog with tracking and reporting metrics
- Point of liaison for stakeholders providing regular updates on progress
- Engage with delivery teams for request alignment
- Communicate greater awareness and identify dependencies across internal P&C delivery teams
- Mitigating team painpoints of requests for urgent side of desk activity
We need you to have
- Previous experience working in technology teams financial services or a PLC environment.
- Ability to analyse technical impact drawing on specialist knowledge and welldeveloped relationships.
- Proven experience of strong problem solving and great attention to detail.
- Understanding of standard estimating processes.
- Ability drive efficiencies in solution delivery where applicable.
- Technical knowledge and experience to understand the P&C tech landscape.
- Awareness and ability to direct on appropriate governance and controls.
- Ability to prioritise and plan own work to meet deadlines and quality requirements with moderate level of guidance and support from a manager.
- Demonstrate great communication skills when interfacing with other CIOs for crosscutting initiatives.
Its a bonus if you have but not essential
- Experience in coaching and developing team members and shares
- Ability to influence and guide on strategic direction and conceptual design to support early sizing.
- Proven experience in solution design and architecture
- Broad understanding of working within agile framework and methodology
- Experience of using industry standard tooling such as Jira Confluence ServiceNow SharePoint.
And theres no waiting around youll enjoy these benefits from day one.
Feeling insatiably curious about this roleIf were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.
Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.
Say hello to Virgin Money
Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a fullservice digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with. Were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. Were customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose Making You Happier About Money. Our customer centric culture means that were able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.
As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK.
If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced preemployment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
