Services Operations Specialist Portfolio Companies Sitecore
Services Operations Specialist Portfolio Companies Sitecore
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Job Description
As a Services Ops Specialist you will be an impactful individual contributor leveraging your knowledge and experience of services teams operations to identify areas for improvement in our Services team coordinate the changes needed and monitor their implementation and impact. You will be comfortable dealing with large and complex data sets to perform data analysis for reporting purposes and to extract insights from the data about the teams operations.
What Youll Do:
Lead and Collaborate: Partner with other stakeholders in the Services team to understand the friction points in their day to day work and help eliminate them. Develop a deep understanding of how the Services team works so that you can apply that knowledge when looking at Services related data.
Strategize and Execute: Develop long term plans to improve the processes and tooling the Services team uses to work efficiently. Create slideware and documentation that can be shared with the Services team and other parts of the organization to help explain proposed changes and generate feedback. Lead meetings with stakeholders to discuss proposed changes.
Enable and Support: develop and maintain process documentation and enablement material for the Services team and other parts of the organization to effectively communicate what the Services team has to offer and how we execute.
Oversee: Manage resources and deliverables taking personal responsibility for ensuring processes are being executed as designed by analyzing large sets of data in tools such as PowerBI Salesforce and Excel.
Qualifications :
Minimum of 3 years as a Services Operations Specialist or similar with knowledge of the workings of a SaaS Services team.
Demonstrated ability to perform data analysis using Salesforce PowerBI or similar tools and can demonstrate strong technical .capabilities with large data sets and data manipulation (SQL XPath or other data query languages).
Ability to manage requests and requirements from several different stakeholders simultaneously and determine optimal solutions based on that input.
Excellent communication skills and Pproficiency in navigating internal stakeholders including finance legal sales operations and postsales support.
Time management skills to be able to accurately estimate your tasks set priorities manage dependencies and keep line manager and stakeholders informed of progress.
Strong knowledge of PowerPoint and Excel.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
