Job Description:
ICUCis a team of creatives strategists content creators and social media managers working directly with brands to deliver firstclass social media expertise helping our clients to bring their brand stories to life.
You can become a part of a fastpaced exciting and fun work environment all from the comfort of your own home ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration responsibility and trust meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home enjoy equal opportunities and grow with us. At ICUC we achieve things together as a team.
Want to join the team
We are looking for multilingualSocial Media Content Specialiststhat are available to work acombination of shifts includingdays 8AM to 4PM North American Central Standard Time evenings 4PM to 12AM North American Central Standard Time and overnight shifts 12AM to 8AM North American Central Standard Time throughout the week AND on weekends to join our growing team.
What awaits you
Review monitor moderate and respond to comments posted toourclientssocial channels (Facebook Instagrametc. on behalf of our clients using their unique brand voice.
Craft creative written content to encourage participation and increase engagement acrossourclientssocial channels.
Provide our clientsaudiencewith an excellent experience through the clientssocial channels.
Escalate issues observations opportunities and insights through the relevant channels.
Understandourclientssocial media strategy toneofvoice and brand guidelines to communicate withtheiraudienceefficiently.
Ensure the online communitys safety policies and brand guidelines are being followed by all members.
Qualifications
What Youll Bring:
Exceptional written communication (spelling grammar syntax etc. inEnglish Native fluency is required. Plus C2 proficiency level in one of the following languages: Thai Finnish Mandarin Cantonese Dutch Norwegian Flemish or German.
Residency in Canada.
Open and flexible availability withNOlimitations to work a combination of the eighthour shifts throughout the weekANDweekends.
Professionalexperiencemoderating and engaging acrossall social media platforms.
Experience writing editing and creating engaging content in the social media space using brand voice while following established guidelines.
The ability to tailor your written tone and voice to match each customer.
Exceptional customer service skills.
Knowledge of experience with and a genuine interest in content being moderated in multiple industries.
Reliable highspeed internet with no data restrictions.
An active Facebook account.
NOTE: Fulltime 3240 hours per week) and parttime 2432 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.
Additional Information
The hourly pay rangefor this position is $16.75 to $17.00 CAD or the minimum wage of your province of residence whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience knowledge and skills. A range of medical dental RRSP paid time off and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.
We know through experience that different ideas perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process please contactor to begin a conversation about your individual accessibility needs throughout the hiring process. ICUC thanks all applicants however only those who qualify for next steps will be contacted.
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Location:
Ontario Remote
Brand:
Icuc
Time Type:
Full time
Contract Type:
Permanent
Required Experience:
Unclear Seniority