Account Manager

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $80300.00 $120400.00

Job Description

Essential Functions and Responsibilities:

• Authentically projects and reflects the mission of WGU Academy to internal and external stakeholders
• Targets strategic partnerships with rightfit partners associations nonprofits employers thirdparty alliances and academic institutions
• Develops and manages prospect pipeline and prospect pursuit strategy
• Projects a professional presence and delivers sales presentations to potential partner organizations with a high level of sales acumen
• Collaborates all prospecting efforts with appropriate internal and external constituents
• In collaboration with the Director develops and executes Regional and/or National events in support of partnership pursuit efforts including preevent efforts to secure partner participation marketing of the event to appropriate audiences support the dayof activities and complete followup tasks
• Demonstrates thoughtful and appropriate time management in extending the vision strategies and tactics required for profitable and sustained partner engagement and implementation across all assigned accounts
• Maintains timely accurate and thorough documentation of all activities tasks contacts and account management
• Actively participates in WGU Academy wide strategic planning organizing developing work processes identifying and implementing improvements and leading organizational impacting projects
• Effectively handles highly complex work initiatives that span regional and/or national footprints
• Performs other related duties as assigned.
• Serves as the lead point of contact for all customer account management matters
• Builds and maintains high impact longlasting client relationships
• Develops trusted advisor relationships with key accounts customer stakeholders and executive sponsors
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develops new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecasts and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepares reports on account status
• Collaborates with sales team to identify and grow opportunities within territory
• Assists with challenging client requests or issue escalations as needed
• Keeps stakeholders and departmental leadership informed of project statuses including but not limited to milestone achievements toll gate progress risks and any issues that may adversely affect the account
• Contributes to or leads projects that help define launch and drive strategic partnership initiatives

Knowledge Skill and Abilities

• Strong written and oral communication skills
• Solid experience with CRM Software (Microsoft Office Salesforce etc.
• Problem Solving Skills: Investigates appropriate resources and involves partners when appropriate; futureoriented; assesses what will help/hinder achieving goals; focuses on what is important
• Interpersonal Skills: Deals with others in a considerate respectful and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure
• Accuracy: Draws on factual information garnered from careful cultivation of a broad knowledge of WGU Academys goals and processes; investigates beyond assumptions
• Adaptability: Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity
• Reliability: Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
• Attitude: Displays commitment to the organization and to personal growth; selfmotivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner
• Initiative: Selfdirects with a strong bias for action; leads the way in improvement of performance or processes; displays keen interest in students and organization

Qualifications

Minimum Qualifications:

• Bachelors degree in Business Administration Sales or relevant field
• At least 5 years of proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or relevant role
• Experience delivering clientfocused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail

Working Conditions:

Travel: 1520

Position & Application Details

FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.